angiemike6 Posted February 12 ID:1617032 Share Posted February 12 I have had Malwarebytes Premium installed on my Windows 11 pc for some time. Subsequently I also installed Malwarebytes Browser Guard extension to my Microsoft Edge, Chrome, Brave and Norton browsers. I have been getting increasingly frustrated that all my browsers have been getting slower loading pages, often getting stuck for up to a minute, and sometimes completely freezing my pc. Comments on the internet suggested that it might be a browser extension causing the problem, and on turning them all off found the browsers were all quick loading again. By turning them on one by one I discovered that it was the Malwarebytes Browser Guard extension that was causing the problem on all 4 browsers. Has anyone got any suggestions as to how to correct this, or else I will have no option but to uninstall the extension, as I cannot keep on getting so frustrated the browsing delays. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted February 12 ID:1617049 Share Posted February 12 1 hour ago, angiemike6 said: Has anyone got any suggestions Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Link to post Share on other sites More sharing options...
angiemike6 Posted February 13 Author ID:1617228 Share Posted February 13 Hi Porthos Thanks for quick reply. Log file attached as requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
angiemike6 Posted February 26 Author ID:1619947 Share Posted February 26 Hi Porthos. Just wondered if you had had the chance to look at the file I uploaded as you requested. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted February 26 ID:1619957 Share Posted February 26 (edited) 23 minutes ago, angiemike6 said: Just wondered if you had had the chance to look at the file I uploaded as you requested. I requested them for the staff to look at. I have no advice as it does not affect me as I only have 5 browser addons and do not use Norton. Only suggestion is to do a Browser Guard reset.https://forums.malwarebytes.com/topic/300058-malwarebytes-browser-guard-reset/ Edited February 26 by Porthos Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 26 Root Admin ID:1619965 Share Posted February 26 Please consider doing the following [ 1 ] Please make the following change in Malwarebytes if you're using the Premium or Trial version Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab. Then turn off "Always register Malwarebytes in the Windows Security Center" Restart the computer It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions between Malwarebytes and Windows Defender Malwarebytes for Windows antivirus exclusions list https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list [ 2 ] Please go to Control Panel, Programs, Programs and Features, Uninstall a program Then right-click and uninstall the following CCleaner (computer experts no longer recommend this program) [ 3 ] Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled. CHR Notifications: Default -> hxxps://twitter.com; hxxps://www.latestdeals.co.uk https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Turn notifications on or off - Google Chrome Web Push notifications in Firefox [ 4 ] You have some services also running out of temp folders that do not belong as well as some other general clean up needed Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\Angie & Mike\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6 Root Admin ID:1621665 Share Posted March 6 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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