John A Posted February 3 ID:1615534 Share Posted February 3 I get the following occasionally on different computers. Malwarebytes icon has disappeared, then reappears a few seconds later with RTP enabled. So I don't actually need to do anything. I think that this occurs when Malwarebytes does a restart after update. It's good to get this message in this situation. But the Manage settings and Turn on buttons are inoperative because MB has disappeared. To avoid confusion, I suggest that when quitting after an update to restart, MB produces a more appropriate message such as MB needs to restart - RTP will be temporarily disabled. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 3 Root Admin ID:1615539 Share Posted February 3 Hello, @John A Can we get logs from one of the systems. Yes, it does briefly stop while it reloads the database, but that should be fairly quick. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
John A Posted February 3 Author ID:1615541 Share Posted February 3 PM'd 1 Link to post Share on other sites More sharing options...
FetzBox22 Posted February 3 ID:1615568 Share Posted February 3 6 hours ago, John A said: To avoid confusion, I suggest that when quitting after an update to restart, MB produces a more appropriate message such as MB needs to restart - RTP will be temporarily disabled. 👍 I agree with that. 2 Link to post Share on other sites More sharing options...
Phxflyer Posted February 4 ID:1615723 Share Posted February 4 (edited) I deleted this in error. I wanted to agree if a restart is needed to avoid losing any protection functions, then a notice to restart should be included with the update even if only the hourly ones. It was an hourly update that lost my Ransomware protection and a restart fixed it. Edited February 4 by Phxflyer 1 Link to post Share on other sites More sharing options...
John A Posted February 4 Author ID:1615742 Share Posted February 4 4 hours ago, Phxflyer said: I deleted this in error. I wanted to agree if a restart is needed to avoid losing any protection functions, then a notice to restart should be included with the update even if only the hourly ones. It was an hourly update that lost my Ransomware protection and a restart fixed it. My problem may be a bit different. With some updates, MB automatically restarts, but produces this message that implies something serious has gone wrong. All I do now is when this warning appears and the MB icon has gone, I just ignore it and be patient until MB auto restarts a minute or so later. The message in this case needs to be changed to avoid user confusion. Link to post Share on other sites More sharing options...
Phxflyer Posted February 4 ID:1615749 Share Posted February 4 I misread your initial message. You're right. Not quite the same thing but something that should be addressed. 👍 Link to post Share on other sites More sharing options...
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