No Forum for Billing Issues?

[Diggity]

It's time for my annual renewal of Malwarebytes 5 client subscription.

I tried to edit my payment method since the card on file from 2 years ago is no longer valid.

No option to "edit" payment method.  Their help site screenshots show an edit button. I do not have that option.

Thought maybe I should cancel the auto renewal and it would let me edit the payment method.  Trying to cancel the auto renewal gave an error message "Request failed: We could not turn your auto-renewal off, for further assistance please contact support."

• Why no options to change my subcription if needed. What if I need more seats?
• Why no options to update payment methods?
• Why no option to turn off auto-renewal?

 

 

Contacting support:

Got a response from an agent providing me a direct link to "manually" renew my subscription.  Clicking the link takes me to a page with no options except to pay for a "2 year" subscription and what appears to be me signing up a new account.

Why can I not just edit my fricking payment method online and be on my way.   If this doesn't get resolved by the Malwareybtes staff by the time my annual subscription expires, then I will not be renewing since they are the ones preventing me from renewing my subscription on my account.  When the payment method declines for renewal, which it ultimately will, I will not be liable for renewing or paying for any further subscription.  I have praised Malwarebytes for as long as they have existed to everybody I know, but it might be time to find another security software from another company.

[Porthos]

22 minutes ago, Diggity said:

I tried to edit my payment method since

Don't want to sound like the response from support but, check out this https://support.malwarebytes.com/hc/en-us/articles/360038522934-Manage-your-payment-information-in-My-Account

When you log into your Account, you should have an option to chat live with someone

Edited October 18, 2023 by Porthos

[Diggity]

Thank you.  The problem is, there is no edit button/icon next to my payment method. Nothing to click on at all.  I've tried different browsers and devices. Just doesn't show up on my account at all.

1. Click on the  Edit icon next to your Payment method number.

[Porthos]

Did you try the live chat in the bottom right?

[Porthos]

May I also suggest this deal on Amazon, might save you money. https://www.amazon.com/Malwarebytes-Premium-Device-Android-Online/dp/B089WH9CFY/ref=sr_1_2_sspa?crid=32X6DTSVWY2ZS&keywords=malwarebytes&qid=1697654445&sprefix=malwarebytes%2Caps%2C158&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

It is an official deal just in case you have doubts.

[terickson]

Hi @Diggity!

We found your ticket and will be following up with you about this via the support helpdesk.

Thank you so much for your patience!

[Diggity]

52 minutes ago, Nwfandi said:

@terickson - can you also look for my ticket (4408899) and help me understand why Malwarebytes is <bleeping> people with autorenewal turned on?  

 

You can't disable auto renewal either.

[jtodd234]

@Diggity, I hope you saw my latest reply on your ticket. At your convenience, please confirm the changes are acceptable and I will get them actioned for you.

Looking forward to hearing from you.