It's time for my annual renewal of Malwarebytes 5 client subscription.
I tried to edit my payment method since the card on file from 2 years ago is no longer valid.
No option to "edit" payment method. Their help site screenshots show an edit button. I do not have that option.
Thought maybe I should cancel the auto renewal and it would let me edit the payment method. Trying to cancel the auto renewal gave an error message "Request failed: We could not turn your auto-renewal off, for further assistance please contact support."
Why no options to change my subcription if needed. What if I need more seats?
Why no options to update payment methods?
Why no option to turn off auto-renewal?
Contacting support:
Got a response from an agent providing me a direct link to "manually" renew my subscription. Clicking the link takes me to a page with no options except to pay for a "2 year" subscription and what appears to be me signing up a new account.
Why can I not just edit my fricking payment method online and be on my way. If this doesn't get resolved by the Malwareybtes staff by the time my annual subscription expires, then I will not be renewing since they are the ones preventing me from renewing my subscription on my account. When the payment method declines for renewal, which it ultimately will, I will not be liable for renewing or paying for any further subscription. I have praised Malwarebytes for as long as they have existed to everybody I know, but it might be time to find another security software from another company.
