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terickson

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About terickson

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  1. Hi @jcw Malwarebytes Anti-malware for Android does not feature web protection which means that it will not block pop-ups you get or prevent redirects when browsing the web. The way around those popups or redirecting sites is to close the web browser and start over or tap the back button on your Home screen. You may want to also clear the web browser app data as well. To do that, go to the Android Settings > General > Apps. Locate the name of the web browser from the list and tap to open its settings. You should see a Clear Data button on the following App info screen. If you do not, tap on the STORAGE option where you should find it. Tap the Clear Data button. Close settings. If an app is opening your browser to show you ads you should uninstall that app.
  2. Hi suti49, Malwarebytes Anti-malware for Android does not feature web protection which means that it will not block pop-ups you get or prevent redirects when browsing the web. The way around those popups or redirecting sites is to close the web browser and start over or tap the back button on your Home screen. You may want to also clear the web browser app data as well. To do that, go to the Android Settings > General > Apps. Locate the name of the web browser from the list and tap to open its settings. You should see a Clear Data button on the following App info screen. If you do not, tap on the STORAGE option where you should find it. Tap the Clear Data button. Close settings. Let me know if this helps.
  3. Hi Ira, Malwarebytes Anti-malware for Android does not feature web protection which means that it will not block pop-ups you get or prevent redirects when browsing the web. The way around those popups or redirecting sites is to close the web browser and start over or tap the back button on your Home screen. You may want to also clear the web browser app data as well. To do that, go to the Android Settings > General > Apps. Locate the name of the web browser from the list and tap to open its settings. You should see a Clear Data button on the following App info screen. If you do not, tap on the STORAGE option where you should find it. Tap the Clear Data button. Close settings.
  4. Hi JGamez, Our latest version has been released. It's supposed to fix some bugs with the app. Can you install it and see if it fixes this issue? Thanks!
  5. Hi JGamez, I have let our QA team know about this and they will be doing some testing. We have a new version coming out soon that will be fixing some bugs and what not. I will let you know when that is released by posting here. Hopefully that will solve this problem. If not we'll have to do more testing. Please let me know if you have any questions.
  6. Hi JGamez, I do not need your serial number. I need the model of the Kindle. Is it a Kindle Fire? Kindle Fire HD? That sort of thing. Sorry if I've made that unclear.
  7. Hi JGamez, Sorry, I just need the Model. Not the Model number. I apologize for that confusion. Kindles do use Android. Once you let me know the model of your Kindle I'll be able to better assist you in getting the version it is running. Thanks!
  8. Hi JGamez, Thanks for reaching out to us. Can you tell me the model of you Kindle device, and what version of Android it is running? Also can you check to make sure that Auto updates are enabled? As well as auto update over Wi-Fi? Here's how you find these settings: 1. Open the Malwarebytes Anti-Malware App 2. Tap on the icon that looks like 3 horizontal bars at the top right of the app 3. Tap the "Settings" button 4. Tap the "Other" button 5. Scroll down to the Database updates section 6. Make sure the boxes are check next to "Auto updates enabled" and "Auto update over Wi-Fi" Let me know if this helps!
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