[ RESOLVED ] Scan stuck on one file

[clicky]

I've tried reseting the computer, repairing the app and reinstalling but the results are all the same.

Can someone help me?

[Firefox]

Hello and Welcome @clicky

 

I'm sorry the software isn't working properly but we'll do our best to help.

 

Please do the following so that we may take a closer look at your system.

 

Please restart the computer and do the following.

 

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

 

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

[AdvancedSetup]

Are you still with us @clicky

 

[clicky]

Yes im still here sorry for the wait.

Here is the logsmbst-grab-results.zip

[AdvancedSetup]

Hello @clicky

The logs indicate that you're on version 4.6.3 - the latest version if 4.6.4

Please open Malwarebytes and click on the small gear icon. Then click the "Check for updates" button.

Once Malwarebytes has updated, please restart the computer and let me know if the scan speed has returned.

 

You can also use the installer to update over the top of your current installation

https://downloads.malwarebytes.com/file/mb-windows

 

Thank you

 

[clicky]

Oh yeah it did have an update, it seems the problem is gone, thank you!

[AdvancedSetup]

Great, glad to hear. Thank you for the update

[AdvancedSetup]

Closing this topic as it's been resolved.