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zulu


zulu

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Why is Duplicate Files Fixer flagged as a PUP , it is widely advertised and in Microsoft Store . I asked Microsoft , but they never responded even with a follow up.  Is there any way to determine legitimacy ?  Additionally, I am not getting auto updates when I have it set to do so. This scares me some, because it could leave a door open .

Thank You

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@zulu

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

     

Thank you

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