Aidan-Goldman Posted January 12, 2023 ID:1549202 Share Posted January 12, 2023 We are developers of a desktop application called ForecastProTRAC which includes an Excel add-in. When a user of our software (who is a Malwarebytes Nebula customer) created multiple Excel files which leverage the Excel add-in, then our software was flagged as ransomware and uninsta lled. Please let me know what additional information you would need to update your system so this false positive can be corrected. I can upload the executable that was flagged as well as information about the version of Malwarebytes they are using. If it is useful, I can also provide information about our digital signing certificate. Link to post Share on other sites More sharing options...
Staff miekiemoes Posted January 12, 2023 Staff ID:1549203 Share Posted January 12, 2023 Hi, Can you zip and attach the sample so we can have a look? It might be possible this has been fixed already though, as we monitor these realtime and fix realtime as well :) Link to post Share on other sites More sharing options...
Aidan-Goldman Posted January 12, 2023 Author ID:1549236 Share Posted January 12, 2023 ForecastProTRAC v7.zip Attached is a zip with the exe and related DLLs Let me know if you need anything else. Link to post Share on other sites More sharing options...
Staff cli Posted January 12, 2023 Staff ID:1549276 Share Posted January 12, 2023 What is the password to the file? Link to post Share on other sites More sharing options...
Aidan-Goldman Posted January 12, 2023 Author ID:1549287 Share Posted January 12, 2023 ForecastProTRACv7.zipApologies - I did not realize the zip I sent you had a password. Please use the attached zip instead, which should not need a password Link to post Share on other sites More sharing options...
Staff cli Posted January 12, 2023 Staff ID:1549322 Share Posted January 12, 2023 Ok, thanks. This has been whitelisted. Link to post Share on other sites More sharing options...
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