drp Posted October 13, 2022 Author ID:1537774 Share Posted October 13, 2022 can this issue be fixed without reset? Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted October 13, 2022 Solution ID:1537792 Share Posted October 13, 2022 Yes. The repair-upgrade-in place .....Consider a operating system repairSee "Repair Install Windows 11 with an In-place Upgrade"https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/ 1 Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538021 Share Posted October 15, 2022 it worked. all update errors are gone, windows security is also now opening. thank you so much for your help. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538033 Share Posted October 15, 2022 Bravo ! That is great. Let us go ahead and get these 2 reports for review. ( 1 ) Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt ( 2 ) Your machine has the FRST64 report tool on the Desktop folder. We will use that. Go to Downloads folder. RIGHT-click on FRST64 and select Run as Administrator and tap ENTER. And reply YES to allow to proceed. When the tool opens click Yes to the disclaimer. And be very sure to TICK the box for Addition.txt Press the Scan button. It will make a log (FRST.txt & Addition.txt) in the same directory the tool is run Have patience since the run may take something like 10 or so minutes (less depending on your hardware speed) Close Notepad IF those show up on Notepad. Just please Attach the 2 files FRST.txt +Addition.txt with your next reply. or, you may put the 2 in a ZIP file & then attach that. Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538045 Share Posted October 15, 2022 SecurityCheck.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538052 Share Posted October 15, 2022 Thank you. Adjustment needs to be made. Current DNS Servers: 192.168.0.1 ( which should be changed, using tip below) Please consider changing your default DNS Server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Serverhttps://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed 1 Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538053 Share Posted October 15, 2022 i changed it. 👍 Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538055 Share Posted October 15, 2022 The Microsoft Defender antivirus is in good shape & is running. The System Restore service does need to be Enabled. On the Taskbar Search box, type in cmd.exe click the line for "run as administrator" It is best to use the Windows Copy ( CTRL+ C ) and paste ( CTRL+V ) for the whole line, as-is On that Command prompt, Copy & Paste this command sc config srservice start= demand press Enter-key on keyboard Close the command-prompt window when finished. 2 applications need your attention to insure they have the most recent release version.Microsoft OneDrive v.22.077.0410.0007 Warning! Download Update Microsoft Edge v.100.0.1185.36 Warning! Download Update I am very please to see your Windows Operating system in much better & good state. This here is for tools cleanup. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log may open in Notepad titled kprm-(date).txt. I do not need it. Just close Notepad if it shows up. Delete mb-support-1.8.7.918.exe Delete mbst-grab-results.zip on the Desktop + Let me suggest that you get your browsers each, as applicable, to have the Malwarebytes Browser Guard. Chrome +Edge +Firefox See Support article how-to https://support.malwarebytes.com/hc/en-us/articles/360038520374-Install-Malwarebytes-Browser-Guard See Support article how-to for Firefoxhttps://support.malwarebytes.com/hc/en-us/articles/4413298841747--Install-Malwarebytes-Browser-Guard-on-Firefox-browser For the EDGE browser https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Your system is good-to-go ☀️ 😎 1 Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538061 Share Posted October 15, 2022 at cmd it says: [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538064 Share Posted October 15, 2022 Download Farbar's Service Scanner utility and Save to your Desktop. Right-Click on fss.exe and select Run As Administrator. Answer Yes to ok when prompted. If your firewall then puts out a prompt, again, allow it to run. Once FSS is on-screen, be sure the following items are check-marked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Other services Click on "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please attach that file. 1 Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538065 Share Posted October 15, 2022 FSS.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538067 Share Posted October 15, 2022 Look at this article https://www.windowscentral.com/how-use-system-restore-windows-10 Do the top section "How to enable System Restore on Windows 10" + How to create a System Restore point on Windows 10 The same principles apply to Windows 11 & Windows 10 Link to post Share on other sites More sharing options...
drp Posted October 15, 2022 Author ID:1538068 Share Posted October 15, 2022 i tuned it on for OS(c) and created restore point. but cmd command has still same output Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538072 Share Posted October 15, 2022 Given that you did turn the Restore service on, then you should entirely ignore the one-time suggestion for the command line. So, then, given SR is on, and you do the rest of my tips, then this pc is good-to-go. You report creating a Restore Point. That is great. My best to you. 1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538074 Share Posted October 15, 2022 Just do the 2 application updates outlined before, + the Malwarebytes Browser Guard + running KPRM https://forums.malwarebytes.com/topic/290807-windows-security-deleted-after-virus-attack/?do=findComment&comment=1538055 then, we Close the case. 😎 Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 15, 2022 ID:1538075 Share Posted October 15, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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