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NVMe drives not showing as recognized devices


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as of 21 june 2022, malwarebytes causes my NVME drive to be seen as "unknown" in Game Bar. i hope malwarebytes team fixes this.

i also would like to report that Malwarebytes somehow causes the Game Pass game licenses to be invalid when I attempt to relaunch a game I shut down previously in a session. I specifically tested and managed to find that the problem was caused by Malwarebytes, albeit, how, I have no idea. A full PC restart is needed to get the games to launch again at times, which is not needed when Malwarebytes is turned off and games can be relaunched unlimited times with it off.

And Game Pass games unable to launch when they're not in the allow list still continues to be a issue, sadly.

 

I hope a push towards compability with Xbox-related stuff on Windows is on its way...

 

 

 

 

mbytes off.png

mbytes on.png

Edited by yamaci17
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  • Root Admin

Please gather some logs for us @yamaci17

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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  • Root Admin

The computer does not look to be infected, but it is having some issues. Windows Defender is not working properly at the moment. Also, several games you've run have been faulting.

System errors:
=============
Error: (06/21/2022 06:53:16 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The AudioDeviceService service failed to start due to the following error:
The system cannot find the file specified.

Error: (06/21/2022 06:51:13 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Microsoft Defender Antivirus Network Inspection Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

 

I'm going to split your post off to it's own new topic where we can work on your computer.

 

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  • Root Admin

Let's start by doing some general clean up and go from there.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Posted (edited)
1 hour ago, AdvancedSetup said:

The computer does not look to be infected, but it is having some issues. Windows Defender is not working properly at the moment. Also, several games you've run have been faulting.

System errors:
=============
Error: (06/21/2022 06:53:16 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The AudioDeviceService service failed to start due to the following error:
The system cannot find the file specified.

Error: (06/21/2022 06:51:13 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Microsoft Defender Antivirus Network Inspection Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

 

I'm going to split your post off to it's own new topic where we can work on your computer.

 

that's the exact time i disabled malwarebytes and then re-run it later on. of course at that transition, it is bound to have some errors. these errors wouldn't have happened if i did not disable malwarebytes to begin with. i did disable it because then I wouldn't be able to prove my point

for the games running with faults, i quit most of the games with alt f4, which tends to create irrelevant fault logs all the time, which is really not indicative of anything. you're really picking at straws here. 

 

 

PATTERN is clear.  people that have different 3rd party antiviruses are having this problem. those who don't do not have this problem. 

it is your software that is causing the problem. 

Edited by yamaci17
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  • Root Admin
9 minutes ago, yamaci17 said:

you openly admitted, "At the moment we do not support this feature but the development team hopes to support it in the near future"

 

 

 

 

That has zero to do with MVMe drives showing up as recognized or not. Not related that I'm aware of

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