Windows popped up a Notification saying MBAM and Defender are turned off!!

[Hexeta]

The shot "MBAM-On or Off.png  was the subject of a "Help email, to which I received a response, ...however it's not shown in my email account, but was visible in the MBAM GUI.

Now I can't even find that, but as can be seen, there is a conflicting view of weather it is on or off!
Just now, I have found another equally confusing  proclamation, who is right and should I be worried?🙄 

[Malwarebytes]

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[Hexeta]

1 minute ago, Hexeta said:

The shot "MBAM-On or Off.png  was the subject of a "Help email, to which I received a response, ...however it's not shown in my email account, but was visible in the MBAM GUI.

Now I can't even find that, but as can be seen, there is a conflicting view of weather it is on or off!
Just now, I have found another equally confusing  proclamation, who is right and should I be worried?🙄 

 

[Hexeta]

There seems to be no way to EDIT posts  despite the passage of just a few seconds!

Having seen the published post, I wanted to clarify that the FIRST of the screen shots I was referring to was the SECOND screenshot

That's all!

[Porthos]

@Hexeta

Please do the following so that we may take a closer look at your installation for troubleshooting:

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• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Hexeta]

Hi Porthos, I ran this tool under a support ticket on April 12th, they were helping to find out just what has locked "Google Safe Search" ON.

I'm told by Google that I need "My Administrator's permission" to turn off the Safe Search option! Grrr!

The only Administrator I recognised was my Wife, and she died several years ago.

unfortunately, it seems MBAM Support could not find out who this mystery Administrator is!

I have asked my ISP if it's them, and they deny controlling what I'm able to "see".

Google are less than helpful to the point of obstruction since any and all "Google Help topics" on the subject are locked for comment or question.

So I had given up on that quest, ...and then this happens!

Here are the Logs gathered by the tool, and thanks for helping.

 

mbst-grab-results.zip

[Hexeta]

By the way, Running that tool seems to have cleared the Windows Notification that both Defender and MBAM were turned off, but this experience has undermined the confidence in such notifications!

[Porthos]

3 minutes ago, Hexeta said:

Here are the Logs gathered by the tool, and thanks for helping.

Lets do 2 things.

Turn off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

Next change the following setting in Malwarebytes by toggling it off.

 

[Hexeta]

OK, Done that, Fast start up of followed option one.

"Re Start"

Then always register MBAM in security centre set to Off.

Silly question, but what have I just done that for?🙂

[Porthos]

9 minutes ago, Hexeta said:

Silly question, but what have I just done that for?

Turning off that setting in Malwarebytes allows Windows Defender to run together with Malwarebytes. Additional Protection.

The Fast Start setting  when enabled keeps Windows from actually turning off when shut down. Fast Start causes issues for many users and programs in the long run.

Edited April 17, 2022 by Porthos

[Hexeta]

Ah! glad I asked that!

So now they're both running at the same time, sounds good.

Problem is, I've still got a Windows Notification saying "Virus Protection is turned off, Click to turn on Defender Antivirus"😐 

 

[Porthos]

15 minutes ago, Hexeta said:

Problem is, I've still got a Windows Notification saying "Virus Protection is turned off, Click to turn on Defender Antivirus"

This is what is supposed to look like. Yes you get an initial warning when changing the settings but it should stay gone now.

[Hexeta]

Yeah, but when I click on "Who's protecting me" In the right hand panel, it says "Microsoft Defender".

No mention of MBAM!

Is there somewhere that indicates that both are running in tandem?

Also, Safe Search is still "Locked"! :(

Why is that?

 

[Porthos]

Just now, Hexeta said:

Yeah, but when I click on "Who's protecting me" In the right hand panel, it says "Microsoft Defender".

No mention of MBAM!

That is the way it is supposed to be.

1 minute ago, Hexeta said:

Is there somewhere that indicates that both are running in tandem?

The Malwarebytes icon in the system tray. It will tell you when it gets turned off.

2 minutes ago, Hexeta said:

Also, Safe Search is still "Locked"! :(

That is a Chrome issue. It takes some manual work to fix that.

Please do the following and someone will work with you to fix that. Personally I cant stand Chrome and Use Firefox.

Follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you as they are the only ones authorized here to do that kind of manual work.

 

 

[Hexeta]

Yes, you are right, clicking on the Icon  shows all four check marks!

Wow! I'm surprised, is it really Malware that's causing the Safe Search to be locked and unavailable to me?

Have to agree regarding FF, I used it, and still do on my Linux machines, I think I got sucked in to Chrome when I built this NUC machine when W10 first came out as I didn't like Edge and Bing, though I must admit Edge has improved over time, but I have too much invested in Chrome to be changing  again at the moment.

I will re-visit this thread and follow your advice when I get back from holiday. as it just irks me that there is a setting that I don't have the right to change! Grr!😡

Final question, I have Premium courtesy of my Bank, and I notice in the MBAM GUI, that it is due to expire in 43 days!

Looking at the terms and conditions of the Bank's agreement with me concerning provision of MBAM Premium license, they say in the event that the agreement will end, you will be notified not less that three months before it ends.

'Cos I've had no such communication, can I assume that on "day 43" the license will auto renew without charge, ...that's the important bit!  🙂

I ask since I will be taking my iPad and Android phone on holiday  and have not until now thought of adding MBAM to those devices.

1am here in the UK, so I'm likely to be off to bed in the next few minutes, so If I don't  immediately respond, I'm not being ignorant!

Thanks for helping me this evening, much appreciated.

 

[Porthos]

8 minutes ago, Hexeta said:

Wow! I'm surprised, is it really Malware that's causing the Safe Search to be locked and unavailable to me?

Not necessarily malware. The work needed, malware or not can only be done in that section of the forum and by only authorized helpers.

Other than the fact only certain members can assist. That is the only forum section you can download the needed attached scripts for the work.

 

[Hexeta]

Morning and just a quick one I barely noticed any lag in booting up today, so that's good!

The worrying thing is that the Microsoft Notification saying "Virus Protection is turned off, Click to turn on Defender Antivirus" is still there, admittedly it's dated "Sunday", but I'm unsure if I should just click on the "x", or on the message in case it messes something up! 🤔

[Hexeta]

MegaMegan, Not a good idea to post your email on forums where the world and his wife can see it.

I've alerted the Mods as you can't remove it yourself I don't think!

I started this thread, as I  too am not the sharpest knife in the Tech box!

I regret I can't offer you advice, but the Mods  will help you,  just hang on there!

 

[Hexeta]

My PC went into sleep mode  and on awakening, these two notifications were showing.

One from Sunday saying Virus protection is turned off and one from early hours of Tuesday saying Defender found no threats. and MBAB interface shows four check marks!

Which am I supposed to believe??

I have not dismissed or clicked on either message as I am unsure just what is going on can someone please advise me?

Thanks.

[Porthos]

8 minutes ago, Hexeta said:

One from Sunday saying Virus protection is turned off

That is when I had you changed the settings. (Sunday) And is normal.

 

8 minutes ago, Hexeta said:

Tuesday saying Defender found no threats.

That is normal after it does its auto scan weekly.

Clear the notifications and watch them.

Edited April 19, 2022 by Porthos

[hoover1979]

I always get this false notification on my Windows PC.  My dad also had MBAM Premium and Windows 10 and he says he also gets this false notification all the time.  I doubt MS will ever fix it, they'd likely just tell me to get Windows 11. 

[Porthos]

@hoover1979 You replied to a 8 month old topic no one is following. If you need assistance please creat your own topic.