Malwarebytes blocks access to barclaycard.co.uk for first time

[TerryA]

Hi,

The following message has appeared this morning when I tried to go to

barclaycard.co.uk. 

Is this real or fake? I am using Microsoft Edge, as I have been doing for the last two years together with Malwarebytes and until this morning had no problem accessing my online account.

Website blocked due to compromised

Website blocked: 

www.barclaycard.co.uk

Malwarebytes Browser Guard blocked this website because it may contain malware activity.

We strongly recommend you do not continue.

Edited March 6, 2022 by AdvancedSetup
Disable live hyperlink

[Web16]

Likewise Terry A - I'm using Chrome, no previous issues. Would be good if MB could actually just say yes or no to your question, the automated support is no use to man nor beast for this issue

[AdvancedSetup]

I have submitted the site for review by the Research Team

 

[Googleplexian]

Barclaycard.co.uk is the web address to access the UK's major credit card provider.

You can't access any of Barclaycard's on line services through a browser without going through that web address.

From other sources there is nothing else to suggest the site has been compromised with malware.

So it really begs the question as to whether Malwarebytes is picking up some malware nobody else has spotted or whether there is a glitch in Malwarebytes software that is producing false positives.

The fact there are so few posts in this forum, maybe suggests not many people are relying on Malwarebytes as you would have thought it would be a big problem for such a major company as Barclaycard.

[JSeagull]

Happened to me too, exactlly the same message as the OP, just now. Whatever route I try to access the Barclaycard website, same result.  I'm using Chrome.

Surprised to see no other references to this problem.  Enlightenment urgently awaited!

[bignose2]

Same for me, blocking gpa.barclaycard.co.uk

which is for the merchant services.

 

[KenBuc]

Have had same problem since Sat Mar 5 and as others has said, no other security providers reporting a problem

[neilk]

My access to barclaycard login also blocked.

 

Website blocked due to compromised

Website blocked: bcol.barclaycard.co.uk

Malwarebytes Browser Guard blocked this website because it may contain malware activity.

We strongly recommend you do not continue.

GO BACK

CONTINUE TO SITE

 Do not block this site again for malware

 

Please sort this out, Malwarebytes

[JSeagull]

Apols but I'm new here. How do I submit a report on this extremely frustrating issue to Malwarebytes Admin?

And are these things then handled by robots, or people?

[taxidriver2]

Same problem for me. Surely it shouldn't take this long to get a definitive answer

[Googleplexian]

There is an earlier post on this forum suggesting a staff person has submitted the problem for review.

The Malwarebytes website has this link as their support process

https://support.malwarebytes.com/hc/en-us/sections/360005863313-Get-Started

Not sure whether you end up with a person or a bot and if a person where in the world that might be. Their HQ is in California.

I've now looked up the Barclaycard.co.uk website in a number of different cyber security forensic tools and none of them show any problem with the site.

I have seen something similar before with Malwarebytes web browser flagging what appears to be a perfectly clean web address and all that has happened is a few weeks (sic) later the Malwarebytes block message has disappeared.

It will be interesting if there is an explanation response this time as it is a more sensitive website they are flagging up.

If there isn't a reasonable explanation I'm tempted to take Malwarebytes web browser off my browser and use something else.

 

 

[Porthos]

Seems to work now. Be sure you update the database and wait a minute after update.

Edited March 7, 2022 by Porthos

[JSeagull]

Yes, all OK here in the UK now.

[Googleplexian]

Just tried and it works for me now through Edge and Chrome, so a better response than the couple of weeks I'd noticed on a previous website.

 

My issue is not so much whether it works now, but rather why Malwarebytes Browser Guard flagged the site as malware in the first place.

 

As no other software at the time was showing the Barclaycard.co.uk site as containing malware to me it really begs the question as to whether the coding behind Malwarebytes Browser Guard contains something that is overly picking up false positives.

 

In this case it has said a major financial institution that Malwarebytes Browser Guard said had been breached with malware.

 

It would be helpful if Malwarebytes would come clean and say whether it was a glitch in their system or not.

 

 

 

 

[neilk]

Just tried and it works for me now through Chrome.

[taxidriver2]

Yup, Chrome is good for me too. Many thanks.