Need to deactivate my Premium license when installing a diff Windows vers

[tobels]

I've about had it with Windows 10 versions for 2021. 

I may wipe the hard drive and reinstall an earlier version of Windows 10 ver. 2020 or perhaps even ver. 1909.

MalwareBytes Premium ver. 4.5.4.x is presently on my Windows version 2021.  So what do I do if I wipe (erase and reformat) my present hard drive and then reinstall Win 10 version 1909 or 2020?  Will I be able to reactivate my MalwareBytes Premium license on the new version of Windows? 

Note that this will be on the same computer.  No change in hardware, except maybe a different hard drive (ssd).

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

57 minutes ago, tobels said:

So what do I do if I wipe (erase and reformat) my present hard drive and then reinstall Win 10 version 1909 or 2020?  Will I be able to reactivate my MalwareBytes Premium license on the new version of Windows? 

Note that this will be on the same computer.  No change in hardware, except maybe a different hard drive (ssd).

Deactivate it in the account section of the program. Be sure you have your key saved somewhere.

1. Open Malwarebytes for Windows.
2. Click the cog icon  in the top-right corner.
3. Click the Account tab.
4. Under the License key field, click Deactivate.

Edited March 2, 2022 by Porthos

[Firefox]

3 hours ago, tobels said:

I've about had it with Windows 10 versions for 2021. 

I may wipe the hard drive and reinstall an earlier version of Windows 10 ver. 2020 or perhaps even ver. 1909.

Curious what issues your having with the latest version of Windows 10 that makes you think you need to revert to an older version?

[tobels]

The changes to the user interface.  The inability or difficulty in getting to control features that were readily accessible in older versions.  The inability to do certain things that cannot be done in the latest version of Windows 10.  The crippling of some features. 

The way the interface, desktop, and start menu look and work. 

Change for the sake of change is not always a plus.

[Firefox]

Thanks @tobels for that info... yes, sometimes change is not always a good thing.