chandranbaba Posted September 22, 2021 ID:1481112 Share Posted September 22, 2021 Hi, I can't use Malwarebytes Privacy, I get Registration server error "error code MB404104", I already tried uninstalling it (VPN tunnel driver also) and re-installed but no success...! Please Help! Link to post
Porthos Posted September 22, 2021 ID:1481113 Share Posted September 22, 2021 17 minutes ago, chandranbaba said: Please Help! Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post
chandranbaba Posted September 22, 2021 Author ID:1481114 Share Posted September 22, 2021 (edited) [logs removed] Edited September 22, 2021 by AdvancedSetup Logs removed per request Link to post
chandranbaba Posted September 22, 2021 Author ID:1481117 Share Posted September 22, 2021 a Link to post
Root Admin AdvancedSetup Posted September 22, 2021 Root Admin ID:1481120 Share Posted September 22, 2021 Thank you for the logs @chandranbaba I'm reviewing them now. Will try to respond with an answer soon. Link to post
Root Admin AdvancedSetup Posted September 22, 2021 Root Admin ID:1481122 Share Posted September 22, 2021 Hello @chandranbaba Please restart your computer and try accessing the VPN again and let me know if you're still having an issue or not. Thank you Link to post
Solution chandranbaba Posted September 22, 2021 Author Solution ID:1481124 Share Posted September 22, 2021 Solved, Thank you! 1 Link to post
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