Unable to update with Error 732 (0,0)

[dcurtis]

First off let me say that I have done everything that was mentioned in the "Fixes for Common Problems" and still am unable to update.

Yes, I am sitting behind a firewall but opening a hole in it isn't the issue because I have 2 machines side by side and one will update and the other won't.

I'm at a loss as to why this one will not update. It seems to be a very common issue but none of the fixes mentioned work for me.

Any suggestions?

[yardbird]

Welcome to Malwarebytes! Did you go over this: http://www.malwarebytes.org/forums/index.php?showtopic=24605

depending on your os...

Please exclude the following files from your antivirus (if using any firewall besides the built in Windows Firewall, exclude them from it as well):

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

[dcurtis]

I uninstalled the anti-virus and still get the same error.

[yardbird]

You checked your IE and made sure it is online? Even if you don't use it as your browser?

[dcurtis]

Yes, as I said before I did all the checks and took all the steps that were mentioned before I posted. I have also tried uninstalling and re-installing malewarebytes several times.

[yardbird]

What is your Anti-Virus program please?

[dcurtis]

Trend-Micro OfficeScan which is currently uninstalled.

[yardbird]

you covered this topic? http://www.malwarebytes.org/forums/index.php?showtopic=17605 I use Trend Micro, and it has to be manually configured..

[dcurtis]

We are using a corporate version and don't have the ability to make those kinds of changes. Also as I mentioned before I have 2 identical machines running the same software and it will work on one but not the other.

[yardbird]

If you are using a corporate version of Malwarebytes you may need to contact: corporate@malwarebytes.org If its Trend Micro thats corporate you may want to follow this:

The error 732 means that the network has timed out while trying to reach the update site.

This is often caused by a firewall blocking it. To confirm if its the firewall go into your Control Panel and temporarily disable the firewall and then try to get an update. If it works then you know it is the firewall and now you need to re-enable it and modify the rules to allow mbam.exe to be able to go out

If that does not help then it could be your Anti-Virus. Same thing, temporarily FULLY disable your AV and try to get an update. If you can then you need to add exclusions to allow MBAM to not be blocked.

If neither of the two options above work then it is a good indication you're currently infected and you should follow the advice below.

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

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[AdvancedSetup]

We are using a corporate version and don't have the ability to make those kinds of changes. Also as I mentioned before I have 2 identical machines running the same software and it will work on one but not the other.

If these are work machines that you have no control over then there is not much we can do to help you there. You will need to obtain support from your internal IT Support group to get this corrected.