hedera Posted March 17, 2021 ID:1445451 Share Posted March 17, 2021 I have Malwarebytes Premium 4.3.0 running on an ASUS Vivobook, under Windows 10. For some reason this morning every 10 minutes or so I get 2 errors pop up. I've attached a screenshot. I never use the folder they're in, c:\Users\Public. I didn't create them. Properties says they were created 2 days ago (on March 15), but they're being modified today. When I edited one I saw that it seems to be related to Malwarebytes. What are these things? Frankly I'd like to delete them, especially since my cloud backup is handled by a paid BackBlaze subscription. Can anyone explain this? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 17, 2021 Staff ID:1445452 Share Posted March 17, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted March 17, 2021 ID:1445456 Share Posted March 17, 2021 3 minutes ago, hedera said: Can anyone explain this? Lets start here.. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
hedera Posted March 18, 2021 Author ID:1445727 Share Posted March 18, 2021 OK, I've downloaded and run the tool, and the ZIP file is attached.mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted March 18, 2021 ID:1445731 Share Posted March 18, 2021 18 minutes ago, hedera said: OK, I've downloaded and run the tool, and the ZIP file is attached.mbst-grab-results.zip I have Malwarebytes staff looking into it. Link to post Share on other sites More sharing options...
hedera Posted March 18, 2021 Author ID:1445735 Share Posted March 18, 2021 Thank you. For the record, I've run a direct Malwarebytes scan on both VBS files and they both came up clean. Link to post Share on other sites More sharing options...
Porthos Posted March 18, 2021 ID:1445736 Share Posted March 18, 2021 3 minutes ago, hedera said: I've run a direct Malwarebytes scan on both VBS files and they both came up clean. Please note, Malwarebytes does not target script files during a scan.. That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc. It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc. It also does not target media files; MP3, WMV, JPG, GIF, etc. Malwarebytes will detect files like these on execution only with the anti-exploit module of the paid program. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 18, 2021 Root Admin ID:1445742 Share Posted March 18, 2021 Please download the attached FIXLIST.TXT file. Save it to the same folder where you have the FRST program. Then click the FIX button. That will create a zip file on your Desktop with the file name using the Date and Time .zip please attach that file to your next reply fixlist.txt Thank you @hedera Link to post Share on other sites More sharing options...
hedera Posted March 19, 2021 Author ID:1445756 Share Posted March 19, 2021 Well, I can download it, but if the FRST program is the Farbar Recovery Scan Tool, I don't currently have that installed. Do I need to install it before I download this and run it? Link to post Share on other sites More sharing options...
hedera Posted March 19, 2021 Author ID:1445758 Share Posted March 19, 2021 I downloaded it and my system blocked it and I'm seeing all sorts of "this is malware" warnings about it. Why is Malwarebytes telling me to download a tool this flaky? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 19, 2021 Root Admin ID:1445763 Share Posted March 19, 2021 You already have the tool in your download folder. Our MBST tool downloaded it for you as part of the analysis C:\Users\Karen\Downloads\FRSTEnglish.exe This tool is used thousands of times a month by many security experts trying to assist people in malware removal. The tool is safe and is a False Positive because it is packed using AutoIT and is not signed. Simply copy the FIXLIST.TXT file to your C:\Users\Karen\Downloads\ folder and run FRSTEnglish.exe Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 19, 2021 Root Admin ID:1445765 Share Posted March 19, 2021 Here is what the tool looks like when you run it Link to post Share on other sites More sharing options...
hedera Posted March 20, 2021 Author ID:1445960 Share Posted March 20, 2021 Not realizing I already had FRSTEnglish, I downloaded FRST64 and ran it. I seem to have forgotten to upload the ZIP file, my apologies. It is attached. If you specifically want me to use FRSTEnglish, I'll run it again and upload that. 18.03.2021_17.54.26.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 20, 2021 Root Admin ID:1445962 Share Posted March 20, 2021 Yes, they're fake files. They're not .VBS script files. How they got on the system I'm not sure. Let me have you run FRST64 again and click the SCAN button and attach back both new logs and we'll see about any additional clean up for you. Link to post Share on other sites More sharing options...
hedera Posted March 20, 2021 Author ID:1446077 Share Posted March 20, 2021 OK, here are the 2 new logs. I sure hope you can find something, because something on this system is calling those stupid things. I know this because I deleted them, briefly, and while they were gone, instead of getting the error messages I posted, I got error messages from Windows Script Host saying it couldn't find the files. At roughly the same intervals. I restored them after a short period of that. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted March 21, 2021 Root Admin Solution ID:1446121 Share Posted March 21, 2021 You have Push Notifications enabled in your browser. I would recommend you review the following to make sure you really want it enabled. https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Turn notifications on or off - Google Chrome Web Push notifications in Firefox Please run the fix below. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
hedera Posted March 21, 2021 Author ID:1446254 Share Posted March 21, 2021 Before I run the fix, I have some comments on the instructions in the blog post about push notifications. To begin with you've convinced me to turn them off generally. For the first option, turning off notifications for Edge, the blog suggests Start button > Settings > System > Notifications and actions, and says turn off Microsoft Edge in the list of senders. It's not there. I've turned off a couple of other options I can live without, but Edge isn't listed. For the second option, turning notifications off in Edge, the blog suggests the 3-dot link > Settings > View Advanced Settings. On my current Edge browser there is no View Advanced Settings. Suggestions? Link to post Share on other sites More sharing options...
hedera Posted March 21, 2021 Author ID:1446259 Share Posted March 21, 2021 Before I run the fix, I have some comments on the instructions in the blog post about push notifications. To begin with you've convinced me to turn them off generally. For the first option, turning off notifications for Edge, the blog suggests Start button > Settings > System > Notifications and actions, and says turn off Microsoft Edge in the list of senders. It's not there. I've turned off a couple of other options I can live without, but Edge isn't listed. For the second option, turning notifications off in Edge, the blog suggests the 3-dot link > Settings > View Advanced Settings. On my current Edge browser there is no View Advanced Settings. Suggestions? Link to post Share on other sites More sharing options...
hedera Posted March 21, 2021 Author ID:1446260 Share Posted March 21, 2021 I've now run the fix. I'll let you know if I'm still getting the popups. Link to post Share on other sites More sharing options...
hedera Posted March 21, 2021 Author ID:1446271 Share Posted March 21, 2021 I've marked the last fix as the solution. After the reboot I left it sit there for over an hour and when I returned there were no popups. I still don't know what you did but you made those things go away, and I thank you very much. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2021 Root Admin ID:1446311 Share Posted March 22, 2021 Hello @hedera Can you please post back the log: FIXLOG.txt To enable, or disable Notification in MS Edge Chromium please copy / paste the following into your address bar and it should take you directly to the Notification section of the browser edge://settings/content/notifications There were 2 Scheduled Tasks that were calling these bogus Visual Basic files. I deleted those scheduled tasks We should go ahead and have a secondary scanner verify that the system is now clean Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 5, 2021 Root Admin ID:1449217 Share Posted April 5, 2021 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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