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MBAM404101 installation token not found

TomerGamerTV
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Firefox

Firefox

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Posted

Hello and Welcome, until someone from staff comes along and replies to you.... I found this in your logs... you have quite a bit of security installed.

 

F-Secure Anti-Virus - Its disabled, if your not using it, then perhaps you need to uninstall it.

These are all the VPN stuff I saw on your computer, are you using all those? Perhaps uninstall the ones you no longer use.  You can also try to see if you can disable them to see if it will let you register Malwarebytes.

OpenVPN Connect
Radmin VPN
OpenVPN Inc.
NordVPN

Google Chrome Extensions
Gom VPN - Bypass and unblock
TunnelBear VPN

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Hello @TomerGamerTV

Please go through your Control Panel, Programs, Programs and Features and if  you're no longer using Security software please uninstall it.

Also please uninstall the following

 

Bonjour

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

 

Then let's try some generic clean up and see if that helps

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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TomerGamerTV

TomerGamerTV

Posted
  • Author
Posted
12 hours ago, Firefox said:

Hello and Welcome, until someone from staff comes along and replies to you.... I found this in your logs... you have quite a bit of security installed.

 

F-Secure Anti-Virus - Its disabled, if your not using it, then perhaps you need to uninstall it.

These are all the VPN stuff I saw on your computer, are you using all those? Perhaps uninstall the ones you no longer use.  You can also try to see if you can disable them to see if it will let you register Malwarebytes.

OpenVPN Connect
Radmin VPN
OpenVPN Inc.
NordVPN

Google Chrome Extensions
Gom VPN - Bypass and unblock
TunnelBear VPN

for some reason i cant find half of those, and the ones i sometimes use is openvpn and nordvpn

and i dont know how did find it but im searching it in control panel and i cant find it.. maybe its just what left from the program?

 

what i will finish i will attach the fixlog.txt

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TomerGamerTV

TomerGamerTV

Posted
  • Author
Posted
6 hours ago, AdvancedSetup said:

Hello @TomerGamerTV

Please go through your Control Panel, Programs, Programs and Features and if  you're no longer using Security software please uninstall it.

Also please uninstall the following

 

Bonjour

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

 

Then let's try some generic clean up and see if that helps

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 698 B · 1 download

Thanks

 

this is a .txt file how do i run it?

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

 

Then save the attached file above FIXLIST.TXT to the same folder where you ran FRST from.

Then click the FIX button

Then post back the FIXLOG.txt file

I'll check back on you sometime tomorrow @TomerGamerTV

 

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Let me get some fresh new logs from FRST please @TomerGamerTV

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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There are still entries in the Even Logs showing that Bonjour is active still

 

Please go through your Control Panel, Programs, Programs, and Features AND uninstall the following

 

Bonjour

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

 

Did you just add or update this batch file today? What does it do?

\PulsewayServiceCheck => C:\Program Files\Pulseway\watchdog.bat [184 2021-03-06] () [File not signed] <==== ATTENTION

 

Not sure if you want to run this or not
System32\Tasks\Intel\Intel Telemetry 2 (x86) => C:\Program Files (x86)\Intel\Telemetry 2.0\lrio.exe

 

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Great that looks good. It was able to fix most things.

Please save the new FIXLIST.txt file as before to the same location as FRST and then click the FIX button.
It will create a zip file on your desktop with the Date and Time as the name of the file. Please attach that on your next reply

fixlist.txt

Thanks

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted (edited)

Please uninstall the following software via Control Panel

Java 8 Update 241
Java 8 Update 271

If at all possible it would be best to use your computer without Java. If you really have to have it though please make sure you keep it up to date at all times. https://java.com

64-bit Java for Windows
Recommended Version 8 Update 281 (filesize: 79.68 MB)
Release date January 19, 2021

 

 

You have the following items crashing on the system. Please see if you can update, or fix these issues.

 

Application errors:
==================
Error: (03/08/2021 08:53:30 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: GCloud.exe, version: 1.0.0.0, time stamp: 0x584119b0
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0xb610d74d
Exception code: 0xe0434352
Fault offset: 0x0012a8b2
Faulting process id: 0xcfc
Faulting application start time: 0x01d7144235ad6559
Faulting application path: C:\Program Files (x86)\GIGABYTE\GService\GCloud.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 98ae2813-d4de-4c4b-8f3d-496f7459ef4c
Faulting package full name:
Faulting package-relative application ID:

Error: (03/08/2021 08:53:30 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: GCloud.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.NetworkInformation.NetworkInformationException
   at System.Net.NetworkInformation.SystemNetworkInterface.GetNetworkInterfaces()
   at System.Net.NetworkInformation.NetworkInterface.GetAllNetworkInterfaces()
   at NETWORK_LIB.NAT.Scan_Local_Host_IP()
   at GCloud.GCloud.Check_IP_Status(System.Collections.Generic.List`1<System.String>)
   at GCloud.GCloud.Start_Mut()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (03/08/2021 07:38:31 PM) (Source: OVRServiceLauncher) (EventID: 0) (User: )
Description: Event-ID 0

Error: (03/08/2021 06:55:37 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: RazerBrowser.exe, version: 1.4.0.68, time stamp: 0x602ba25f
Faulting module name: cpprest140_2_9.dll, version: 2.9.0.0, time stamp: 0x57c08d77
Exception code: 0x80000003
Fault offset: 0x0003ee71
Faulting process id: 0x7ff4
Faulting application start time: 0x01d7143bdd2c3034
Faulting application path: C:\ProgramData\Razer Chroma SDK\Apps\RazerBrowser\RazerBrowser.exe
Faulting module path: C:\ProgramData\Razer Chroma SDK\Apps\RazerBrowser\cpprest140_2_9.dll
Report Id: d5b4af73-a492-4994-a5a3-11289cdb2f89
Faulting package full name:
Faulting package-relative application ID:

 

 

Please double-check this is your Motherboard and see if there is a BIOS update for your system. The logs show you have the following.

BIOS: American Megatrends Inc. F3 03/01/2018
Motherboard: Gigabyte Technology Co., Ltd. Z370M DS3H-CF

https://www.gigabyte.com/us/Motherboard/Z370M-DS3H-rev-10/support#support-dl-bios

 

 

Please also download the following software and run it to check and update the other software on your computer. Let me know what it finds please.

 

Patch My PC Home Updater
https://patchmypc.com/home-updater

 

 

Edited by AdvancedSetup
updated information
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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
Posted

What did Patch My PC find to update?

Did you find a BIOS update for your motherboard?

 

Please restart the computer 2 times. Then run FRST again and click on the SCAN button. Make sure you have a check mark on the Addition.txt check box and attach both new logs.

Thanks @TomerGamerTV

 

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TomerGamerTV

TomerGamerTV

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  • Author
Posted

Okay so I tried updating the bios to 14b but it’s not booting up

its just running and shutting down in a loop

i tried removing the power cable and holding the power button to shut down and restart but it didn't work...

 

Are you sure that you gave me the right link to my motherboard?

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AdvancedSetup

AdvancedSetup

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  • Root Admin
Posted

If it is the wrong one it should not try to install. They have built-in safeguards to prevent the wrong installation.

Also the F14b shows as a Beta

Please double-check and verify your Model number with that web page. You may need to contact support and find out how to correct this issue.

They have Forum Support here: https://forum.gigabyte.us/
Online Support (need an account or create one): https://esupport.gigabyte.com/

 

 

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