MJL Posted January 31, 2021 ID:1435774 Share Posted January 31, 2021 I cannot login to my Xfinity account with Web Protection enabled. The website is blocked due to riskware. I have tried on 3 different PC's with the same result See attached for web site details. I am running MWB Premium version 4.0.3.98 on Windows 10 Home all at the latest version Update package version 1.0.36517 Component package version 1.0.1157 Link to post Share on other sites More sharing options...
orubio Posted January 31, 2021 ID:1435777 Share Posted January 31, 2021 Thank you for reporting, we are looking into it! Link to post Share on other sites More sharing options...
Staff Dashke Posted January 31, 2021 Staff ID:1435778 Share Posted January 31, 2021 Thank you very much, the block will be reviewed! Link to post Share on other sites More sharing options...
Solution orubio Posted January 31, 2021 Solution ID:1435786 Share Posted January 31, 2021 block has been removed, we are pushing out an update next! 1 Link to post Share on other sites More sharing options...
MJL Posted January 31, 2021 Author ID:1435792 Share Posted January 31, 2021 Excellent. That's what I call service Link to post Share on other sites More sharing options...
quadsdad Posted January 31, 2021 ID:1435797 Share Posted January 31, 2021 Good afternoon, I am having the same problem still as of this moment... I have Malwarebytes Premium 4.3.0 Can someone please help? Thanks in advance! Link to post Share on other sites More sharing options...
Porthos Posted January 31, 2021 ID:1435799 Share Posted January 31, 2021 1 minute ago, quadsdad said: I am having the same problem still as of this moment... It can take about 4 hours for the update to go out. Link to post Share on other sites More sharing options...
quadsdad Posted January 31, 2021 ID:1435800 Share Posted January 31, 2021 I see... Thank you for the quick response! Much appreciated. Link to post Share on other sites More sharing options...
Porthos Posted January 31, 2021 ID:1435801 Share Posted January 31, 2021 1 minute ago, quadsdad said: I see... Thank you for the quick response! Much appreciated. It also helps to do a manual update as well. By default the program updates once every hour unless it is changed. (Some do change it or even turn off updates altogether) Link to post Share on other sites More sharing options...
quadsdad Posted January 31, 2021 ID:1435803 Share Posted January 31, 2021 Thanks again very much. I did manual update before I joined the forum and it shows me being up to date at the moment. I'll keep trying... my primary email is through Comcast so I hope it resolves soon. Link to post Share on other sites More sharing options...
Staff Dashke Posted January 31, 2021 Staff ID:1435806 Share Posted January 31, 2021 The IP has been compromised at one point, but since it's clean now, the block has been removed. Please try updating your database and let us know if that helps. :) Link to post Share on other sites More sharing options...
quadsdad Posted January 31, 2021 ID:1435808 Share Posted January 31, 2021 Just got an update 2 mins ago and I am back! Very impressive support! Thank you very much! 1 Link to post Share on other sites More sharing options...
Staff Dashke Posted January 31, 2021 Staff ID:1435810 Share Posted January 31, 2021 Glad to hear that! Have a great day and please let us know if you need additional help. :) Link to post Share on other sites More sharing options...
adun Posted January 31, 2021 ID:1435811 Share Posted January 31, 2021 I am also having this problem. When is this going to be fixed. I cannot access my email. Link to post Share on other sites More sharing options...
Porthos Posted January 31, 2021 ID:1435812 Share Posted January 31, 2021 Just now, adun said: I am also having this problem. When is this going to be fixed. I cannot access my email. Please manually check for updates. 1 Link to post Share on other sites More sharing options...
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