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About orubio

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  1. Apologies for the hassle, definitely a bug on our end. Our engineering team is aware! Reboot will take care of it :) We appreciate your patience
  2. block has been removed, we are pushing out an update next!
  3. Thank you for reporting, we are looking into it!
  4. Confirmed fix is working for me as well!!
  5. We have pushed out a fix, should update for you within the next hour. If you would like to see the fix right away uninstall/reinstall extension. Thank you for your patience
  6. Thanks for reporting, we are aware of the issue. We are working on a solution! Thank you for your patience
  7. Hello Steven, Apologies for the delay, i am working with the agent to make things right. I appreciate your patience with us.
  8. Our KB content has been updated to reflect the changes as well, users just need to check for updates to grab the latest component update. Article is pinned for more visibility. https://support.malwarebytes.com/hc/en-us/articles/360050123454 I'm doing well Maurice thanks for asking. Hope all is well with you.
  9. Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fix
  10. Hello DeadIntoit, Please check your pm for further assistance, we found the issue and have corrected it. Thank you for your patience
  11. Hello gregts, Please check your pm, I will sort this out for you. Thank you for your patience
  12. Hello JacqueC, Currently we are only displaying licenses purchased directly through our site. We do not have an ETA on when we will have the feature to add licenses from other distributors. Thank you
  13. Hello KenW, Thanks for reaching to us. We are looking into your request so that the license can appear correctly. I am taking over your case that you have open with us, we will correspond through the case. Thank you for your patience
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