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orubio

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  1. Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fixing this issue is our top priority, and we are much closer. We always try to reproduce issues on the field in house, at times it may require help from users open to troubleshooting with us. At times we can identify quickly if the conflict is with us or with Windows, in this case it has been a bigger challenge. I can understand how frustrating it would be for users to experience this issue and think something is severely wrong with their system. Not everyone knows of our forums to have learned about the issue. I will be taking this feedback to our product management to come up with a better solution when it comes to notifying our users of issues such as this one. Once the fix is released, we will make it widely known. Thank you for your time
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