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orubio

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About orubio

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  1. Hello Steven, Apologies for the delay, i am working with the agent to make things right. I appreciate your patience with us.
  2. Our KB content has been updated to reflect the changes as well, users just need to check for updates to grab the latest component update. Article is pinned for more visibility. https://support.malwarebytes.com/hc/en-us/articles/360050123454 I'm doing well Maurice thanks for asking. Hope all is well with you.
  3. Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fix
  4. Hello DeadIntoit, Please check your pm for further assistance, we found the issue and have corrected it. Thank you for your patience
  5. Hello gregts, Please check your pm, I will sort this out for you. Thank you for your patience
  6. Hello JacqueC, Currently we are only displaying licenses purchased directly through our site. We do not have an ETA on when we will have the feature to add licenses from other distributors. Thank you
  7. Hello KenW, Thanks for reaching to us. We are looking into your request so that the license can appear correctly. I am taking over your case that you have open with us, we will correspond through the case. Thank you for your patience
  8. Hello Porthos, Thank you for reaching out to us. Malwarebytes for teams includes priority support which will get you faster response times during our business hours.The same version as home users is provided and is intended for small business for up to 20 devices, anything higher we would recommend looking into our business solutions. Let me know if you have any further questions Thank you
  9. Hello @kpatbull Look forward to an email from our support staff, we will be sending your order details. We apologize for the delay. thank you for your patience
  10. Hello, I'll be sending you a PM to look further into this. Thank you for your patience.
  11. Slayer!! http://www.youtube.com/watch?v=QgpzLUCY0rU
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