orubio
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Everything posted by orubio
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Patch Management - Failed Update Installed Software
orubio replied to REGITDept's topic in Malwarebytes Nebula
Thanks for reaching out, i can see you are working with one of our techs already. Let us know if you need anything else -
Hello Alex, Everything should be resolved by now if you could try again when you have a moment. We can confirm no users were deleted
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Thank you for reporting Alex We are currently looking into the situation
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Malwarebytes is using ALL my RAM (16GB+)
orubio replied to Drayden's topic in Malwarebytes for Windows Support Forum
Apologies for the hassle, definitely a bug on our end. Our engineering team is aware! Reboot will take care of it :) We appreciate your patience -
block has been removed, we are pushing out an update next!
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Thank you for reporting, we are looking into it!
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Confirmed fix is working for me as well!!
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Thanks for confirming!.
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We have pushed out a fix, should update for you within the next hour. If you would like to see the fix right away uninstall/reinstall extension. Thank you for your patience
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Thanks for reporting, we are aware of the issue. We are working on a solution! Thank you for your patience
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Does Anybody ever respond to support tickets?
orubio replied to SteveMcGreg's topic in Malwarebytes for Windows Support Forum
Hello Steven, Apologies for the delay, i am working with the agent to make things right. I appreciate your patience with us. -
Our KB content has been updated to reflect the changes as well, users just need to check for updates to grab the latest component update. Article is pinned for more visibility. https://support.malwarebytes.com/hc/en-us/articles/360050123454 I'm doing well Maurice thanks for asking. Hope all is well with you.
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Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fixing this issue is our top priority, and we are much closer. We always try to reproduce issues on the field in house, at times it may require help from users open to troubleshooting with us. At times we can identify quickly if the conflict is with us or with Windows, in this case it has been a bigger challenge. I can understand how frustrating it would be for users to experience this issue and think something is severely wrong with their system. Not everyone knows of our forums to have learned about the issue. I will be taking this feedback to our product management to come up with a better solution when it comes to notifying our users of issues such as this one. Once the fix is released, we will make it widely known. Thank you for your time
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Adding Subscription To Account
orubio replied to JacqueC's topic in Malwarebytes for Windows Support Forum
Hello JacqueC, Currently we are only displaying licenses purchased directly through our site. We do not have an ETA on when we will have the feature to add licenses from other distributors. Thank you -
Email The President of this company
orubio replied to KenW's topic in Malwarebytes for Windows Support Forum
Hello KenW, Thanks for reaching to us. We are looking into your request so that the license can appear correctly. I am taking over your case that you have open with us, we will correspond through the case. Thank you for your patience -
Hello Porthos, Thank you for reaching out to us. Malwarebytes for teams includes priority support which will get you faster response times during our business hours.The same version as home users is provided and is intended for small business for up to 20 devices, anything higher we would recommend looking into our business solutions. Let me know if you have any further questions Thank you
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never got activation code
orubio replied to kpatbull's topic in Malwarebytes for Windows Support Forum
Hello @kpatbull Look forward to an email from our support staff, we will be sending your order details. We apologize for the delay. thank you for your patience -
Help, Support Wont Answer My Emails
orubio replied to crazy4kirsti's topic in Malwarebytes for Windows Support Forum
Hello Karen, Just sent a pm, found the issue. -
Help, Support Wont Answer My Emails
orubio replied to crazy4kirsti's topic in Malwarebytes for Windows Support Forum
Hello, I'll be sending you a PM to look further into this. Thank you for your patience. -
MBam will not run on Virt 2008R2
orubio replied to Alowishus's topic in Malwarebytes Anti-Malware for Business
Hello Alowishus, Currently Malwarebytes Anti-Malware is not supported on server operating systems. We hope to have this capability in the future but for the time being it is only supported on client operating systems. Ron will continue to assist as best since it can be difficult to predict the outcome of Malwarebytes Anti-Malware when installed on an unsupported platform. Thank you for your understanding -
Cannot Remove Malware(Rootkit) Objects!
orubio replied to MIZEMIKE's topic in Malwarebytes Anti-Rootkit BETA Support
Hello Mizemike and welcome to Malwarebytes forum. Please check your private messages for further troubleshooting.