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Everything posted by orubio

  1. Apologies for the hassle, definitely a bug on our end. Our engineering team is aware! Reboot will take care of it :) We appreciate your patience
  2. block has been removed, we are pushing out an update next!
  3. Thank you for reporting, we are looking into it!
  4. Confirmed fix is working for me as well!!
  5. We have pushed out a fix, should update for you within the next hour. If you would like to see the fix right away uninstall/reinstall extension. Thank you for your patience
  6. Thanks for reporting, we are aware of the issue. We are working on a solution! Thank you for your patience
  7. Hello Steven, Apologies for the delay, i am working with the agent to make things right. I appreciate your patience with us.
  8. Our KB content has been updated to reflect the changes as well, users just need to check for updates to grab the latest component update. Article is pinned for more visibility. https://support.malwarebytes.com/hc/en-us/articles/360050123454 I'm doing well Maurice thanks for asking. Hope all is well with you.
  9. Thank you everyone for the feedback. I agree we could have done much better at letting our users know of the issue they may encounter with Windows latest update (2004) We did make an announcement on our support site, but agree it could have been done much sooner: https://support.malwarebytes.com/hc/en-us/articles/360050123454-Performance-issue-on-devices-running-Windows-10-version-2004-and-Malwarebytes-for-Windows I believe messaging through the application itself would have made a bigger impact in regard to notifying everyone of the issue, even if not affected by it. Fixing this issue is our top priority, and we are much closer. We always try to reproduce issues on the field in house, at times it may require help from users open to troubleshooting with us. At times we can identify quickly if the conflict is with us or with Windows, in this case it has been a bigger challenge. I can understand how frustrating it would be for users to experience this issue and think something is severely wrong with their system. Not everyone knows of our forums to have learned about the issue. I will be taking this feedback to our product management to come up with a better solution when it comes to notifying our users of issues such as this one. Once the fix is released, we will make it widely known. Thank you for your time
  10. Hello DeadIntoit, Please check your pm for further assistance, we found the issue and have corrected it. Thank you for your patience
  11. Hello gregts, Please check your pm, I will sort this out for you. Thank you for your patience
  12. Hello JacqueC, Currently we are only displaying licenses purchased directly through our site. We do not have an ETA on when we will have the feature to add licenses from other distributors. Thank you
  13. Hello KenW, Thanks for reaching to us. We are looking into your request so that the license can appear correctly. I am taking over your case that you have open with us, we will correspond through the case. Thank you for your patience
  14. Hello Porthos, Thank you for reaching out to us. Malwarebytes for teams includes priority support which will get you faster response times during our business hours.The same version as home users is provided and is intended for small business for up to 20 devices, anything higher we would recommend looking into our business solutions. Let me know if you have any further questions Thank you
  15. Hello @kpatbull Look forward to an email from our support staff, we will be sending your order details. We apologize for the delay. thank you for your patience
  16. Hello, I'll be sending you a PM to look further into this. Thank you for your patience.
  17. Hello Alowishus, Currently Malwarebytes Anti-Malware is not supported on server operating systems. We hope to have this capability in the future but for the time being it is only supported on client operating systems. Ron will continue to assist as best since it can be difficult to predict the outcome of Malwarebytes Anti-Malware when installed on an unsupported platform. Thank you for your understanding
  18. Hello Mizemike and welcome to Malwarebytes forum. Please check your private messages for further troubleshooting.
  19. Hello Dowla, Please check your private messages for further troubleshooting.
  20. Hello MikePahl318, File has been added to our database for detection. For future sample uploads please submit them here: https://forums.malwarebytes.org/index.php?s=626c3a10ebd4ced401b92b804a02b427&showforum=51 Thank you and have a nice day.
  21. Hello BrettS, Malwarebytes Enterprise Edition is currently available for 50+ seats. Let me know if you have any additional questions. Thank you and have a nice day.
  22. Hello legaldeejay and welcome to the Malwarebytes forum. Please check your PM for additional troubleshooting steps. Thank you.
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