mbguest123 Posted July 8, 2020 ID:1393034 Share Posted July 8, 2020 Hello. It is still scanning now but I think this detection is actually MB support tool Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 8, 2020 ID:1393036 Share Posted July 8, 2020 attach the Scan report after it is all done. This is a false positive. You can actually do a REVIEW when you get that prompt on screen AND then un-tick the box on the very far left and then click on the button at the bottom to Quarantine and on the next screen, pick the option for IGNORE ALWAYS. That tagging is a false positive. Link to post Share on other sites More sharing options...
mbguest123 Posted July 8, 2020 Author ID:1393037 Share Posted July 8, 2020 Thank you. I will attach the scan report export after the scan is done, but I can go ahead and ignore this detection? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 8, 2020 ID:1393038 Share Posted July 8, 2020 Yes. Just click on the Ignore always like I cited. Link to post Share on other sites More sharing options...
mbguest123 Posted July 8, 2020 Author ID:1393056 Share Posted July 8, 2020 It found the same file twice. Here is the log. Please check to confirm both are false positives. Thank you. Report.txt Link to post Share on other sites More sharing options...
Staff cli Posted July 8, 2020 Staff ID:1393060 Share Posted July 8, 2020 Can you attach the file detected? I believe we fixed it, but can't tell if it is based off this log. Thanks. Link to post Share on other sites More sharing options...
mbguest123 Posted July 8, 2020 Author ID:1393061 Share Posted July 8, 2020 Just now, cli said: Can you attach the file detected? I believe we fixed it, but can't tell if it is based off this log. Thanks. how do I attach the file? Restore then upload to here? Link to post Share on other sites More sharing options...
Staff cli Posted July 8, 2020 Staff ID:1393062 Share Posted July 8, 2020 You might need to reboot in order to restore the file. After restoring the files, place the files into a zip file and upload to here. Thanks. Link to post Share on other sites More sharing options...
mbguest123 Posted July 8, 2020 Author ID:1393063 Share Posted July 8, 2020 FRSTENGLISH2.zip FRSTENGLISH.zip Link to post Share on other sites More sharing options...
Hardhead Posted July 8, 2020 ID:1393064 Share Posted July 8, 2020 That’s definitely a false positive. If you run mb-support-1.6.2.802.exe it will update to the latest FRST. I had the same issue this morning. Link to post Share on other sites More sharing options...
Staff cli Posted July 8, 2020 Staff ID:1393065 Share Posted July 8, 2020 Thanks for reporting, this has been fixed. Link to post Share on other sites More sharing options...
mbguest123 Posted July 8, 2020 Author ID:1393067 Share Posted July 8, 2020 Just now, cli said: Thanks for reporting, this has been fixed. Thank you. Should I just go ahead and restore the files or just delete them? Link to post Share on other sites More sharing options...
Staff cli Posted July 9, 2020 Staff ID:1393069 Share Posted July 9, 2020 If you're working with support to resolve an issue, you should restore them. Link to post Share on other sites More sharing options...
mbguest123 Posted July 9, 2020 Author ID:1393070 Share Posted July 9, 2020 Thank you for your time. Link to post Share on other sites More sharing options...
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