Malwarebytes BSOD

[archeryguy1701]

Hi folks,

Malwarebytes and I have been having a really rough relationship the last few days. On Saturday, I started experiencing frequent BSOD reboots. Sometimes it would be immediately after I got logged in, sometimes it would be just before I got logged in, and sometimes I wouldn't even make it that far before it crashed again. Once I managed to work my way into safe mode, WhoCrashed pointed at mbamchameleon.sys as the problem. I uninstalled and reinstalled Malwarebytes, and things seemed to be happy... until tonight. Tonight, I've had two more crashes. One while playing on the computer, and then another one immediately after getting logged back in from the first crash. Once I got in, Who Crashed is now pointing at farflt.sys. I seemed to have stabilized for the moment (no third crash yet tonight), but having a rather high number of Malwarebytes BSOD's over a 4 day period is a big cause of concern. I have attached the log files from the support tool. Hopefully this can give you folks something to work with, and let me know if I need to provide any other information. System is Win10, 1903.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

While we are attempting to diagnose the issue, please see if disabling the self-protection component in Malwarebytes alleviates the issue until the problem is resolved.  To do so, open Malwarebytes and click the gear icon in the upper right to access settings and click on the Security tab then click Advanced under Windows startup and toggle the setting for self-protection to Off then test to see if things are stable.

Once that is done, please copy the following files to a location where you have full write access such as your desktop, downloads folder, or documents folder and select them all in the new location and right-click on one of them while all of them are highlighted and hover your mouse over Send to and select Compressed (zipped) folder then upload the resulting ZIP file to WeTransfer.com and select the option to share the file as a link by clicking the circular ... button and choosing that option then provide the resulting link it gives you once the upload is completed.  The team will require the crash dump files to troubleshoot the issue:

Recent Windows Crashes
==================================
C:\WINDOWS\Minidump\121419-33562-01.dmp [created:12/14/2019  12:55]
C:\WINDOWS\Minidump\121419-39906-01.dmp [created:12/14/2019  12:56]
C:\WINDOWS\Minidump\121419-41031-01.dmp [created:12/14/2019  13:38]
C:\WINDOWS\Minidump\121419-39593-01.dmp [created:12/14/2019  15:10]
C:\WINDOWS\Minidump\121419-38812-01.dmp [created:12/14/2019  15:35]
C:\WINDOWS\Minidump\121419-29796-01.dmp [created:12/14/2019  15:42]
C:\WINDOWS\Minidump\121719-28812-01.dmp [created:12/17/2019  21:56]
C:\WINDOWS\Minidump\121719-37609-01.dmp [created:12/17/2019  22:01]
C:\WINDOWS\MEMORY.DMP                   [modified:12/17/2019  22:01]

Thanks

[archeryguy1701]

Here's the link as requested. There is one additional minidump included in there as well... seemingly out of spite, my system had another BSOD as I was shutting down the computer last night immediately after posting that things seemed stable for the moment. I have also shut down self protection mode and will observe the behavior.

 

https://we.tl/t-8VcYCl2Q5x

[nikhils]

Hello @archeryguy1701

Thank you for the memory dumps and the logs we are looking into it.