Jump to content
davidfreeland

reboot required

Recommended Posts

got a reboot required notice on the botton right side of screen and i reboot and it keeps coming back after 4 times of rebooting. how do i get it to stop?

 

Share this post


Link to post
Share on other sites
1 hour ago, davidfreeland said:

got a reboot required notice on the botton right side of screen and i reboot and it keeps coming back after 4 times of rebooting. how do i get it to stop?

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
    0. UI.png
  7. Click the Gather Logs button
    17. Advanced.png
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    19. System Repair Progress.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

  Hide contents

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

Share this post


Link to post
Share on other sites

i uninstalled and reinstalled, without my activation key cause i cant find it,  i still get the notice to reboot required "in order to complete the quarantine process, you must restart your computer."

Share this post


Link to post
Share on other sites
13 minutes ago, davidfreeland said:

here it is

Use the support too you just ran for the reports and do the clean. after the reboot, it will reinstall MB.

 

2019-09-21_09h12_17.png

Share this post


Link to post
Share on other sites

i did that before, its still not working, i just uninstalled again and downloaded and activated my account and it still pops up i can delete the notice 3 times and it will not appear again until i get on the internet again, then it comes back and repeat and rinse

 

Share this post


Link to post
Share on other sites

Could be your PCpitstop software interfering.

The log you posted did not show you did a clean removal and reinstall using the support tool.

Share this post


Link to post
Share on other sites

i did the clean removal twice, and i used the support tooll to reinstall, i dont care what the log says and it still tells me to reboot

 

Share this post


Link to post
Share on other sites
2 hours ago, davidfreeland said:

and pcpitstop has never bothered malware before

I do not know if it is relevant in your case, however we did have at least one user within the last couple of weeks posting about an issue where Malwarebytes wasn't working and it turned out that PCPitstop was blocking it as I recall, and once it was removed Malwarebytes started working fine.  I believe it even showed entries about it being blocked in the program's logs so that might be worth checking if possible.

Share this post


Link to post
Share on other sites
3 hours ago, davidfreeland said:

and pcpitstop has never bothered malware before

 

From your log. Pcpitstop probably has a self-protection function for its files.

Quote

Quarantine Information
==================================
2019-09-21T13:46:43Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]
2019-09-21T13:46:44Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]
2019-09-21T13:46:45Z | i:\Program Files (x86)\PCPitstop\Super Shield\SuperShieldHookCpy32.dll [file | Malware.Exploit.Agent.Generic]

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.