Going from 3 independent Prem Subscriptions to 1 Subscription for 3 devices

[Petey]

Hello,

June 2019 - great news - Malwarebytes finally offered a way to have 1 subscription for all my devices rather than having to have 3 individual subscriptions.  My devices are Windows PC, Android tablet and iPhone.  So I bought this new subscription (before my other subscriptions expired) and activated it on my PC without hassle.  Where I have questions is on iOS and Android.

Do I need to uninstall the previous MWB app from iPhone and Android and then install a new MWB app before I can activate my newly purchased License Key on those devices?  On another blog I read that I still need to "purchase" from the app store.  This is confusing since I thought I had made my purchase from MWB already.

Is there a link containing a step by step process on how to do this correctly?

Another related question is - How do I re-install MWB on the iPHone without re-instating the previous subscription?

Thank you,    Petey

[Maurice Naggar]

Hello Petey.    

The license for iOS devices  like iPhone are only thru Apple, thru their App Store.   iOS is not covered by the "standard" Malwarebytes Premium license.

The standard Malwarebytes Premium can come with multiple seats entitlement;  which can cover Windows, Android, Chromebook, Mac OS X   ( but not iPhone).

There is a separate Malwarebytes installer for each of Windows, Android, iPhone,  Mac OS X.

There are installation how-to for each operating system.

For Windows    Download and install Malwarebytes for Windows v3

For iOS  ( like iPhone) the info and download link to the AppStore    https://www.malwarebytes.com/ios/

 

For Android & Chromebook  there is a guided help   https://zingtree.com/deploy/tree.php?z=embed&tree_id=370454809&style=buttons&persist_names=Restart&persist_node_ids=1

and   Download and install Malwarebytes for Android

 

Edited February 20, 2020 by AdvancedSetup
updated link

[Petey]

Thank you Maurice,

Is the Android in the form of a Kindle Fire ok on the new premium multi-device plan?

Am I able to get a credit for the devices that won’t work?  If so, how?

have a nice day,

PT

p.s. Thanks for the links.

[alvarnell]

On 8/4/2019 at 3:19 PM, Petey said:

Am I able to get a credit for the devices that won’t work?  If so, how?

I feel absolutely certain that you cannot, but it's a question you need to ask Customer Support directly by opening a ticket at the bottom of this page: https://support.malwarebytes.com/.

Edited February 20, 2020 by AdvancedSetup
updated link

[Petey]

Thank you.  I have submitted a ticket.