TimmyLabs Posted June 3, 2019 ID:1315534 Share Posted June 3, 2019 Doesn't Malwarebytes have a technical support number? I tried posting an issue here but there was no reply. Link to post Share on other sites More sharing options...
1PW Posted June 3, 2019 ID:1315538 Share Posted June 3, 2019 (edited) Hello @TimmyLabs and Reference: https://forums.malwarebytes.com/topic/246588-macos-1068/ No. Malwarebytes does not offer telephone support for various reasons. However, in addition to this forum and in the future, you may also open a support ticket through: https://support.malwarebytes.com/community/contactsupport/pages/home-support Please accept the forum's sincere apology for your topic slipping through the cracks. This event has now been elevated to Malwarebytes management. cc: @treed Edited June 3, 2019 by 1PW Link to post Share on other sites More sharing options...
exile360 Posted June 3, 2019 ID:1315540 Share Posted June 3, 2019 I took a look at your topic and while I don't work for Malwarebytes so I cannot say for certain, I did find the following regarding system requirements for the Mac version on the bottom of this page: Tech specs Malwarebytes for Mac Languages Available English, French, German, Spanish, Portuguese Brazilian, Italian, Dutch, Swedish, Danish, Norwegian, Polish and Russian Software Requirements macOS 10.10 (or higher) Active Internet connection for protection and product updates Hardware Requirements Any hardware capable of running macOS 10.10 is able to run the Malwarebytes software Link to post Share on other sites More sharing options...
TimmyLabs Posted June 4, 2019 Author ID:1315606 Share Posted June 4, 2019 7 hours ago, exile360 said: I took a look at your topic and while I don't work for Malwarebytes so I cannot say for certain, I did find the following regarding system requirements for the Mac version on the bottom of this page: Thank you exile360. OK, it is as I suspected, the OS on my old laptop is too old. But i could not find the information you found so thank you very much. I still use this old laptop but I guess my days of using it on the internet are over. Thanks again, --tim Link to post Share on other sites More sharing options...
TimmyLabs Posted June 4, 2019 Author ID:1315607 Share Posted June 4, 2019 7 hours ago, 1PW said: Hello @TimmyLabs and Reference: https://forums.malwarebytes.com/topic/246588-macos-1068/ No. Malwarebytes does not offer telephone support for various reasons. However, in addition to this forum and in the future, you may also open a support ticket through: https://support.malwarebytes.com/community/contactsupport/pages/home-support Please accept the forum's sincere apology for your topic slipping through the cracks. This event has now been elevated to Malwarebytes management. cc: @treed Thank you for your reply. I got a message from exile360 that has informed me that the OS on my laptop is too old for Malwarebytes. That is what I suspected though I could not find the info on the Malwarebytes website. So, thanks to exile360! Link to post Share on other sites More sharing options...
exile360 Posted June 4, 2019 ID:1315639 Share Posted June 4, 2019 You're welcome, I'm glad I could help I'm sorry that you won't be able to use it on your older laptop. The info is on the main Mac product page on the website at the very bottom of the page (pretty typical for software system requirements these days, and while I understand why it's done this way, I've always personally preferred they be listed at or near the very top as specs/requirements are vital to knowing if a piece of software will run on your device or not). It's likely somewhere in the help knowledgebase and in the user guide for the software, but again, you'd sort of have to dig to find those, though there is a handy search function. I don't exactly have a to of sway, but I will suggest to the Malwarebytes team that they provide this information more transparently/visibly as there's no good reason I can think of not to. Anyone with an incompatible device will just end up seeking a refund anyway and not only does Malwarebytes provide a pretty lengthy refund period, I'm also pretty sure they wouldn't try to deny anyone in that situation a refund even if it's a bit past that period, especially since they can see via their own licensing system whether the software has been successfully installed and activated (something that would be impossible to accomplish on an incompatible device/operating system) so they would see the software/license has never been used/activated and when reported by the user they could easily verify that and would likely issue the refund because of that fact. Again, I can't speak directly for them and that's just my speculation, but I've never known them to be a company without compassion, understanding and fair treatment of their users and customer base, and their reputation is worth a lot more to them than the price of one or two subscriptions. Link to post Share on other sites More sharing options...
TimmyLabs Posted June 5, 2019 Author ID:1315790 Share Posted June 5, 2019 Exile, --Thank you again for your help with this and the long discussion in your last message. I really appreciate your help. --Tim Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now