Malwarebytes unable to start after the cleanup software

[mrkpman]

i tried to open my malware application recently because i noticed a i have a adware but it is unable to start and i tried to clean it with the clean up software but still nothing here  is my clean results !!  mb-clean-results.txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[mrkpman]

mbst-grab-results.zip

[Firefox]

Hello and Welcome

The logs seem to show you don't have Malwarebytes installed right now, lets try the tool to do a repair, or you can go to the advanced options and do a clean re-install.
 
Please download the Malwarebytes Support Tool and use it to repair Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• Click the Start Repair button and follow the onscreen instructions.
  

After your perform these steps and reboot your computer if your still having issues let us know.

Thank you

[Firefox]

Thanks for the assist @LDTate, I missed the WMI part...

[LDTate]

No problem as we must have posted at the same time.

Carry on my friend.

[LiquidTension]

Hi mrkpman,

Please change the start type of the WinMgmt service to Automatic.

• Press the Windows Key + R on your keyboard at the same time.
• Type services.msc and click OK.
• Scroll through the list and look for Windows Management Instrumentation.
• Right-click Windows Management Instrumentation and click Properties.
• Change the Startup type to Automatic. Click OK.

Once done, please restart the computer (Start button > Power button > Restart). After the restart, download/install Malwarebytes using the link below and confirm no issues are encountered.

https://downloads.malwarebytes.com/file/mb3

[mrkpman]

it is working now thanks !!!

[LiquidTension]

Thanks for the follow-up. Let us know if you encounter any further issues.