YandF Posted November 11, 2018 ID:1280427 Share Posted November 11, 2018 Since I've found that my own PC have something wrong and it's extremely slow when i using google chrome, playing games. I've installed Malwarebytes when this new PC starting working (around few years) , but i can't open it to scan the malware. (It should be something wrong i guess). When i tried to open it, it turns to a blue screen as attachment. I've tried to use adwcleaner then re-install malwarebytes, but it's not work. **Also i have installed FRST already and i also attached the additional/FRST.txt Ps. I'm coming from Asia please don't mind my english is not good # Addition.txt FRST.txt Link to post Share on other sites More sharing options...
nasdaq Posted November 12, 2018 ID:1280615 Share Posted November 12, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your Malwarebytes program is damaged. Go for a clean install of Malwarebytes, see if that helps... Totally Remove Malwarebytes from your system: Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice. Close all open applications Double-click and run mb-clean.exe A prompt with an option to clean up the system will appear: Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended) No - will exit the utility Once the cleanup process is completed, a prompt will appear: Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended) No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended) No - will exit the utility and the cleanup process is complete... Does clear the issue..? <<<>>> How is the computer running now? Link to post Share on other sites More sharing options...
YandF Posted November 13, 2018 Author ID:1280794 Share Posted November 13, 2018 Hi Nasdaq, Thanks for help. I've tried the steps as below but something happened (I've typed in red colors) Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice. Close all open applications Double-click and run mb-clean.exe A prompt with an option to clean up the system will appear: Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended) No - will exit the utility***Step 1 is OK*** Once the cleanup process is completed, a prompt will appear: Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended) No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended) **this step still ok, i've reboot the computer by press "YES" and my PC reboot correctly and everything is ok. We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended) No - will exit the utility and the cleanup process is complete...**********But After reboot, no prompt appear and nothing happened. Is that something wrong or i can re-install in by downloading in the website? ***** I'm sorry for the late reply because in my side it's 8pm. Link to post Share on other sites More sharing options...
YandF Posted November 13, 2018 Author ID:1280804 Share Posted November 13, 2018 Dear Nasdaq, **New updated status, please refer this issue :)" I've finished ALL the step that you provided but something wrong happened, i've attached the photo and mb-clrean result.txt too. After the step the malwarebytes can open (I was very happy when see the screen) Then i start scan immediately (Because i guess some malware installed in my PC) BUTTTTTTTTTTTTTTT the BLUE SCREEN COMES OUT AGAIN!!!!!!!!!! Now i don't know what can i do now... mb-clean-results.txt Link to post Share on other sites More sharing options...
nasdaq Posted November 13, 2018 ID:1280828 Share Posted November 13, 2018 Hi, If you have followed the instructions on this page a ticket was sent to Malwarebytes.https://support.malwarebytes.com/docs/DOC-2388 Have a look at Section 9. Once this information is reviewed, your Malwarebytes Support agent will email you with further details. Please wait for this email to arrive. If you did not create a ticket please repeat all if the instructions. Wait for a reply from MBAM experts. Link to post Share on other sites More sharing options...
YandF Posted November 14, 2018 Author ID:1280890 Share Posted November 14, 2018 Hi, But i can't find my ticket, how can i get the ticket number? btw i have uploaded the log by refering another FAQ.... Thanks for helping me mbst-grab-results.zip Link to post Share on other sites More sharing options...
nasdaq Posted November 14, 2018 ID:1281036 Share Posted November 14, 2018 I have reviewed your latest Farbar logs and they are all clean. Link to post Share on other sites More sharing options...
YandF Posted November 14, 2018 Author ID:1281111 Share Posted November 14, 2018 That means my PC is safe and clean? but i don't know why i can't using the malwarebyte.... btw thanks for helps a lot Link to post Share on other sites More sharing options...
nasdaq Posted November 15, 2018 ID:1281275 Share Posted November 15, 2018 Hi, Go to this page.https://support.malwarebytes.com/community/consumer At the bottom of the page click the link Contact Us Explain your problem with MBAM and attach the mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 7, 2018 Root Admin ID:1285497 Share Posted December 7, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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