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That means my PC is safe and clean? but i don't know why i can't using the malwarebyte.... btw thanks for helps a lot

Hi, But i can't find my ticket, how can i get the ticket number? btw i have uploaded the log by refering another FAQ.... Thanks for helping me mbst-grab-results.zip

Dear Nasdaq, **New updated status, please refer this issue :)" I've finished ALL the step that you provided but something wrong happened, i've attached the photo and mb-clrean result.txt too. After the step the malwarebytes can open (I was very happy when see the screen) Then i start scan immediately (Because i guess some malware installed in my PC) BUTTTTTTTTTTTTTTT the BLUE SCREEN COMES OUT AGAIN!!!!!!!!!! Now i don't know what can i do now... mb-clean-results.txt

Hi Nasdaq, Thanks for help. I've tried the steps as below but something happened (I've typed in red colors) Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice. Close all open applications Double-click and run mb-clean.exe A prompt with an option to clean up the system will appear: Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended) No - will exit the utility ***Step 1 is OK*** Once the cleanup process is completed, a prompt will appear: Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended) No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended) **this step still ok, i've reboot the computer by press "YES" and my PC reboot correctly and everything is ok. We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended) No - will exit the utility and the cleanup process is complete... **********But After reboot, no prompt appear and nothing happened. Is that something wrong or i can re-install in by downloading in the website? ***** I'm sorry for the late reply because in my side it's 8pm.

Since I've found that my own PC have something wrong and it's extremely slow when i using google chrome, playing games. I've installed Malwarebytes when this new PC starting working (around few years) , but i can't open it to scan the malware. (It should be something wrong i guess). When i tried to open it, it turns to a blue screen as attachment. I've tried to use adwcleaner then re-install malwarebytes, but it's not work. **Also i have installed FRST already and i also attached the additional/FRST.txt Ps. I'm coming from Asia please don't mind my english is not good # Addition.txt FRST.txt