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PUP.Optional.Search Manager won't stay removed


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This has been going on for about a week now, and to summarise my experience so far:

- My list of programs shows nothing new or out of the ordinary

- Windows Defender, Avira Antivir and Hitman Pro show no results, only MalWareBytes and ADWCleaner do.

- I use MalWareBytes and ADWCleaner to quarantine & remove and clean & repair the infections respectively, and after that everything is fine, no more results come up. UNTIL I boot Chrome again, then the results come back up once again.

- For some reason every time I get 3 results for PUP.Optional.Search Manager from MalwareBytes and 1 result of the same thing from ADWCleaner

- I have followed the steps outline here and it didn't work:

I have at this point migrated to Firefox for day to day use to avoid this, but I'd rather I get this issue fixed. I'm not sure how big of a problem this is (and admittedly it seems easy enough to avoid as whenever Chrome displays a pop-up about this Search Manager extension I can simply remove it from Chrome's extension menu (but of course the extension just appears again after I run either MalwareBytes or ADWCleaner)), maybe there's more going on under the hood with this thing that I'm not aware of that I should be concerned about.

I attach logs from MalWareBytes and FRST.

Addition.txt

FRST.txt

MWBlog.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If not already done remove the Sync to your other devices.

Restart the computer normally.

Run the MBAM program and see if the problem persists.

If it's gone then re-sync your devices.

Keep me posted.

fixlist.txt

Edited by nasdaq
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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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