How to reset my license

[Silverhammernz]

I need the answer to this one too, my PC SSD died, I can't deactivate MMB on that computer. I need a free slot to activate MMB on my new office machine. 

[dcollins]

You replied to a post over a year old, so I split your topic into a new one.

You can try going to https://my.malwarebytes.com and logging in if you have an account, that should allow you to manually reset your license for any machines you have setup. If you don't have a login there, you'll want to contact our support teams. You can do this through our support site at https://support.malwarebytes.com or by using our Support Tool at https://downloads.malwarebytes.com/file/mbst

[Silverhammernz]

Thank you for getting back to me. 

I did have an account but had to reset the password, successfully did that. 

 

However, hit a roadblock... can't enter the site, "you have to confirm your email address before continuing".  I have not received an email that allows me to do this. 

I have checked my past communications and nothing there either. How do I proceed?

 

Larry

 

[Firefox]

3 hours ago, Silverhammernz said:

However, hit a roadblock... can't enter the site, "you have to confirm your email address before continuing".  I have not received an email that allows me to do this. 

I have checked my past communications and nothing there either. How do I proceed?

Please make sure to check your junk/spam folders for the email in case they got caught there.

[Silverhammernz]

20 hours ago, Firefox said:

Please make sure to check your junk/spam folders for the email in case they got caught there.

Sorry, there are NO emails anywhere in my account to verify my email address. How hard can this be??  I am reasonably computer savvy..I know where to look. 

I also note when googling this problem it seems many have had this problem before me.  I have tried this many times now and nothing happens. How can I confirm my email>>>PLEASE!!!

[Frank_]

I have this problem too.

[Firefox]

@Frank_ Hello and welcome back..

you can try what @dcollins recommended

On ‎9‎/‎16‎/‎2018 at 8:45 PM, dcollins said:

You can try going to https://my.malwarebytes.com and logging in if you have an account, that should allow you to manually reset your license for any machines you have setup. If you don't have a login there, you'll want to contact our support teams. You can do this through our support site at https://support.malwarebytes.com or by using our Support Tool at https://downloads.malwarebytes.com/file/mbst