Please help me remove PUP

[westerner]

Hi,

I am unable to remove PUP.Optional.Legacy (see attached PUP pic) after scanning and running AdwCleaner.  When I restart my machine it is still there.

I have attached the FRST, Addition and Threat log summary for you.

If you could help me it would be very much appreciated.

Thanks!

 

FRST.txt

Addition.txt

Threat Log Summary.txt

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Your logs are clean.

This could be a Syncing issue?

Are you Syncing Chrome with other devices?
To remove it you will have to reset the Sync in Chrome.

Read this article and proceed.

Chrome Secure Preferences detection always comes back
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/
<<<>>>

If you have removed the Sync do not re-sync immediately.

Restart the computer normally.

Let me know if the problem persists.

If all is well then I will tell you to re-sync if this is what you want.

 

[westerner]

Thanks for the reply but after doing the steps you advised the PUP was still there.

However, I did finally manage to remove it by going to 'manage search engines' and removing the 'ask jeeves' option which the PUP referred to in the scan.

Once this was removed I ran the scan again and the PUP had gone.  Hopefully you can pass this advice onto others who maybe having the same issue. 

[nasdaq]

Thank you for the feedback.

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks