Jay123 Posted May 22, 2018 ID:1245125 Share Posted May 22, 2018 Hi, I recently had a malwarebytes update and eversince that update the pop-up screen (which tells you the results from a scan) pops up while in a full screen game. Because i play with a gamecontroller there is no mousepointer in the game and I can't close the pop-up that appears on the bottom right corner. I need to alt+tab into windows and close the pop-up with the mouse and than return into the game pressing alt+tab again. If I play 1920x1080, the pop up comes in the bottom right corner, but when i play 4k the pop-up is in the middle of the screen, blocking the most important part of my game. This is unwanted behavior. Don't get me wrong, I like the pop-up when i am in windows, but it should not show while i am in a game. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted May 22, 2018 Staff ID:1245126 Share Posted May 22, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malware Removal for Windows Help forum. Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!! Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know. First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click "Reveal Hidden Contents" below for details: Spoiler Malwarebytes can detect and remove most malware with no further actions required for free. If you do not have Malwarebytes, please download it here and install. Be sure to post back the log as shown below. Open Malwarebytes for Windows To the left, click Scan > Scan Types. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available. Click Start Scan Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you. Click "Reveal Hidden Contents" below and follow the instructions to run the Farbar Recovery Scan Tool: Spoiler Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult. Please download the Farbar Recovery Scan Tool here and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to the disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually. Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to add attachments to your post.Note: If you are unable to attach files, please copy and past the contents of the requested files in your Reply instead. Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. Please Note the Following: One of our expert helpers will give you one-on-one assistance when one becomes available. Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. Do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a helper assisting them and may be overlooked, resulting in a longer waiting period for help If you're using Peer 2 Peer software such as uTorrent or similar, please completely disable it from running while being assisted here. Troubleshooting Tips FAQ - Malwarebytes won't run or failed to resolve my issues Groups authorized to help with Malware Removal for Windows logs Link to post Share on other sites More sharing options...
nasdaq Posted May 23, 2018 ID:1245578 Share Posted May 23, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Can this help? Adjust notification settings in Malwarebytes for Windows https://support.malwarebytes.com/docs/DOC-1207 Link to post Share on other sites More sharing options...
Jay123 Posted May 23, 2018 Author ID:1245588 Share Posted May 23, 2018 Hello nasdaq, thank you for your reply. I was aware of those settings, but I would like to keep the pop-ups as it was. Before the last update I didn't had the pop-ups pop-up when I was in full screen mode (gaming). Do you maybe have another suggestion? Unfortunately I can't add a print screen to show what is happening, because the game won't let me make a print screen with the physical print screen button and the in-game print screen only takes a snapshot of the game and not the overlaying pop-up. Link to post Share on other sites More sharing options...
nasdaq Posted May 24, 2018 ID:1245847 Share Posted May 24, 2018 Hi. If you set it not to be notified when your Game is closed you can reset to see the notification again. It's an on and off setting. Link to post Share on other sites More sharing options...
Jay123 Posted May 24, 2018 Author ID:1245888 Share Posted May 24, 2018 Hahaha, thats creative. Call me a lazy gamer, but I chose Malwarebytes and my antivirus because I can let them run in the background unattended and without the need to change settings or clicking buttons. Sometimes they give a nice pop-up so i know a scheduled scan has completed without faults. But never have I seen a pop-up on top of a other fullscreen program. By the way, you showed me a image of a setting where you can only show the notification for a few seconds. Mine is set to 5 seconds........but the notification never disapears. I am curious if a malwarebytes developer can anwser if they indeed changed something or maybe it is a windows 10 update who is causing this. Link to post Share on other sites More sharing options...
nasdaq Posted May 24, 2018 ID:1245952 Share Posted May 24, 2018 Hi, Check with the Malwarebytes' Engineers. https://forums.malwarebytes.com/forum/41-malwarebytes-3-support-forum/ Start a new topic in that forum They may be able to suggest a fix or even provide a new option for Gamers. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 16, 2018 Root Admin ID:1250566 Share Posted June 16, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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