malwarebytes now showing in windows explorer

[wsvdyk]

Hi,

Today I noticed that Malwarebytes is no longer showing in Windows Explorer, I have this always on and don't know what turned this off. I did check the setting and under Windows Context Menus the shift button is green and it says "On" next to it.

I did a quick google search and found the following topic: 

In this Topic it was mentioned to try a reinstall Malwarebytes by following the following procedure: 

Sadly this didn't solve my issue.

What can I do to see Malwarebytes back in Windows explorer.

Thanks,

Wesley

[Malwarebytes]

***This is an automated reply***

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[wsvdyk]

In the attachment you can find a zip file from the  support tool

mbst-grab-results.zip

[plb4333]

54 minutes ago, wsvdyk said:

In the attachment you can find a zip file from the  support tool

mbst-grab-results.zip

My 1st thought is have you tried to disable the green ON and then click again to enable it? In the MBAM settings, and option of Windows Context Menu I mean

I just thought of something, have you looked to see if MBAMservice is listed in Window Services? It's possible it isn't running as a service.

Edited May 4, 2018 by plb4333

[exile360]

Greetings,

According to the logs you provided, some of Malwarebytes files are missing, including the file used for displaying the right-click context menu scan entry for Malwarebytes (mbshlext.dll).

Please do the following:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that's done, check to see if the context menu entry is present and working.  If it isn't, then please run the Malwarebytes Support Tool once more and once again select the Gather Logs option in the Advanced Options page and provide the new set of logs so that we may take a look at the installation to see what's going on.

Please let us know how it goes.

Thanks

[wsvdyk]

33 minutes ago, exile360 said:

Greetings,

According to the logs you provided, some of Malwarebytes files are missing, including the file used for displaying the right-click context menu scan entry for Malwarebytes (mbshlext.dll).

Please do the following:

 

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

Once that's done, check to see if the context menu entry is present and working.  If it isn't, then please run the Malwarebytes Support Tool once more and once again select the Gather Logs option in the Advanced Options page and provide the new set of logs so that we may take a look at the installation to see what's going on.

Please let us know how it goes.

Thanks

1

Hello Exile360,

Sadly after following your steps Malwarebytes whas still not showing in Windows explorer because of this I have done the following:

1. disable the setting in Malwarebytes (it was enabled by default)
2. Restart Windows
3. Enabled the setting in Malwarebytes
4. Restart Windows
5. now I can see the Malwarebytes entry in Windows explorer

Edited May 4, 2018 by wsvdyk

[plb4333]

51 minutes ago, wsvdyk said:

Hello Exile360,

Sadly after following your steps Malwarebytes whas still not showing in Windows explorer because of this I have done the following:

1. disable the setting in Malwarebytes (it was enabled by default)
2. Restart Windows
3. Enabled the setting in Malwarebytes
4. Restart Windows
5. now I can see the Malwarebytes entry in Windows explorer

This is what I mentioned, to disable and then enable it again. Glad to hear it worked out for you

[exile360]

51 minutes ago, wsvdyk said:

Hello Exile360,

Sadly after following your steps Malwarebytes whas still not showing in Windows explorer because of this I have done the following:

1. disable the setting in Malwarebytes (it was enabled by default)
2. Restart Windows
3. Enabled the setting in Malwarebytes
4. Restart Windows
5. now I can see the Malwarebytes entry in Windows explorer

Excellent, I'm glad you were able to get it working  

Just now, plb4333 said:

This is what I mentioned, to disable and then enable it again. Glad to hear it worked out for you

Yep, I'm thinking both were needed (the file was missing from the Malwarebytes program folder initially which is why it wasn't working before the reinstall).  There must have been a hiccup during the previous installation that caused some of the files not to be written to disk, but once it was reinstalled, the setting just needed to be toggled to register the shell extension DLL again, and the reboot to reload/refresh Explorer.exe so that it would recognize it/display it.

[plb4333]

That certainly sounds like that's what happened. You're the best!