Malwarebytes Hack?

[rogx]

In the last week I've had issues where I am using yahoo, word processing or game programs that are interrupted by a notice of a new malwarebyte update. The notice blacks out my screen except for the notice. I click no to install it and the notice goes away but my computer then runs erratically afterwords and sometimes screen goes black requiring a reset. I've scanned system using malwarebytes and windows and found no problems.

I checked Malewarebytes site and it says last update was 6 March so I'm wondering it this is some kind of hack that is using Malewarebytes to infiltrate my computer. I don't know much about computers so much of what I've read concerning hacks and checking my system is jibberish to me.

Is this really a Malewarebytes update or is it a hack?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[exile360]

Greetings,

If the notification is from Malwarebytes then it should show up in your tray above the Malwarebytes tray icon.  There was a new version recently released that replaced version 3.4.4 so the latest is now 3.4.5, so if you are using 3.4.5 you have the latest version already.

That said, if you wish to make certain you're installing the correct software, simply download the latest directly from here.

If this does not resolve the issue then it could be some kind of scam being caused by a malware or PUP (Potentially Unwanted Program) infestation, and if so, then we will assist you (at absolutely no charge as our services are free).  If this is the case or you suspect the system may be infected, then please follow the instructions in this topic and then clicking here to create a new topic in the malware removal area and one of our malware removal specialists will assist you once they are available in checking and cleaning your system.

Please let us know if there is anything else we might assist you with.

Thanks  

[rogx]

Thank you.

[exile360]

You're very welcome, I'm glad to be of service