Real Time Protection Won't turn on

[Nancy_J]

I am also having the same problem.  Just happened unexpectedly when I booted up this morning - Malwarebytes Premium 3.3.1 with latest updates installed.   I tried disabling my anti Virus and then "turn on" - nothing has worked .  Tried running as administrator - nothing is working.  My account is current and renews in 479 days.  

[Porthos]

2 hours ago, Nancy_J said:

I am also having the same problem.  Just happened unexpectedly when I booted up this morning - Malwarebytes Premium 3.3.1 with latest updates installed.   I tried disabling my anti Virus and then "turn on" - nothing has worked .  Tried running as administrator - nothing is working.  My account is current and renews in 479 days.  

Please post the logs from the above automated reply.

 

 Click the first "Reveal hidden comments" box for the needed logs.

The Forum team is looking forward to assisting you.

This is NOT an automated reply.

Thanks.

[AlexSmith]

Hi @Nancy_J, I have moved your reply to its own topic so it can get individual attention. Thanks for posting in the Malwarebytes 3 Help forum.

If you are having technical issues with our Windows product, please do the following: 

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly. Thanks in advance for your patience.

Edited February 20, 2018 by AlexSmith