Notifications Popup

[lhenry]

Using the normal procedures (online postings) for removing the popup concerning

 the expiration of the premium  service  have not worked!

I am using the Free version 3.3.1.2183 on a Windows 7 desktop.

All assistance provided will be most appreciated, this constant popup is very annoying.

 

 

[Malwarebytes]

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[exile360]

Greetings and welcome

I'm sorry for the trouble you're having with the notifications.  Hopefully we can get the problem resolved promptly.

First, if this was the free trial then, assuming you've not done so already, please do the following:

• Make certain you're logged into Windows as an administrator
• Open Malwarebytes and click the End Free Trial which should be located on the right-hand side of the Dashboard tab of the main UI
• If that does not work, please proceed with a clean uninstall/reinstall of Malwarebytes by following the instructions in this support article
  

Hopefully that will resolve the issue for you, but please let us know if it does not or if there is anything else we might assist you with and we'll do our best to help.

[lhenry]

"End Free Trail"  was checked --Popups continue

"Clean uninstall/reinstall"--seems to provide a new program to encourage Premium installation

Is there not a way, within my current install to stop the popups?  In previous versions stopping the this annoyance (within settings)was easy.

 

[exile360]

Yes, theoretically the easy way is to click "End Free Trial", which should then revert the software into free mode (it is the same function provided in previous versions and should work the same way), however it seems that for some reason it isn't working in the current version on your system.

If neither of those options worked, please post the logs requested in the automated response here and hopefully that will assist us in determining the cause and a solution to the issue you're experiencing.

[Porthos]

10 minutes ago, lhenry said:

Is there not a way, within my current install to stop the popups?  In previous versions stopping the this annoyance (within settings)was easy.

See here.https://support.malwarebytes.com/docs/DOC-1033

[lhenry]

Utilizing the recommendations above corrected the problem.  Popup no longer appears.

Thanks to all.