MarkGalen Posted January 26, 2018 ID:1203869 Share Posted January 26, 2018 Hi Had an automatic protection not working issue after booting up yesterday (I assume a Windows update had given it a problem). Downloaded updated version of software & it cleared that problem. A few weeks ago I found the software had blocked outgoing emails from 1 of my Outlook accounts which I had dealt with easily enough by adding the details of the smtp. account to the exclusions list. Today, having reinstalled, it's doing it again. However this time even though I've added both the smtp account name and it's IP address to the exclusions list - it's still blocking outgoing emails. What should I go to get my email working again? Thanks. M Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 26, 2018 Staff ID:1203870 Share Posted January 26, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
MarkGalen Posted January 26, 2018 Author ID:1203884 Share Posted January 26, 2018 File attached mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 26, 2018 ID:1203981 Share Posted January 26, 2018 4 hours ago, MarkGalen said: File attached Quote HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe REG_SZ ~ RUNASADMIN First. And pleas do all of these instructions in order. Please don't stop do all the steps even though it seems fixed. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\ Find the file mbam.exe and right click on it and choose Properties In the window that pops up click on Compatibility Tab Remove ALL checkmarks. Malwarebytes has issues when you change these settings, Next. I would like you to add these files to your Anti-Virus (Avast) exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer after you do this. Be sure to get all the files. C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Last step. Let us get a clean install of the current version. We have another tool called MB-Clean which will automate the whole process for you. The clean removal tool will backup your license information and then re-enter the license to the new install. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product. 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Link to post Share on other sites More sharing options...
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