Refund

[Ierne6]

Hi.  For friend I recently purchased Malwarwarebytes 3 Premium at end of free trial for £29-99.
Then realised friend needed second licence for another laptop.
Malwarebytes support said they could not extend licence to cover two laptops but that I could have a refund on licence.
So far I have not been able to find out from Malwarebytes support how to  do this.
We are in 30-day refund period.
Also, as it is for friend I am not able to easily get to laptop to do cancellation and refund is it it possible for me to do this remotely using friend's online account (I have logon details for this) or do I have to use Malwarebytes app on laptop? 
Also, can I buy new two laptop licence remotely using online account or do I have to use Malwarebytes app on laptop?

[Telos]

If you have a question about an order you have already placed, please contact Cleverbridge.  Here is a link to their Customer Support Contact Page.

[Porthos]

7 minutes ago, Ierne6 said:

I could have a refund on licence.

If you need help with any of the following:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our eCommerce partner Cleverbridge Support at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport  to get help.

 

7 minutes ago, Ierne6 said:

Also, can I buy new two laptop licence remotely using online account

Just go to

https://store.malwarebytes.com/342/purl-consumer?x-source=website&x-action=index_page