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After Purchasing the premium license of Malwarebytes, i found that it adds no special value to the systems defense compared with the MWBytes' free version. I requested for the refund twice three days ago with First Ticket Number 2733418 (on 13th October) and upon receiving no response from the Customer Rep (the Chat features is not available, i had to create second ticket to make sure they received my request) I created the second Ticket Number 2733736 (on 14th October). I also cerated a ticket with 2Checkout (Payment Processor) who informed me that i need to contact MWBytes' customer support which meant creating another ticket (and hence no solution). This forum is my last hope to get a refund. I still have not received any response. It's bizzare that the so famous software company has so much issues with responding to customer's request. What if was an emergency system problem ? Anyhow, i just want a refund and i would be on my way. Regards.
How do I get a refund? I have no confidence in your software anymore. I spent a half hour trying to find the malware that disabled web protection and caused my PC (which has 24GB of RAM since I produce music) to max cpu and RAM. It's your product. It is the malware. I have no idea how you could push out an update that blocks google, dropbox, disables web protection and has the most egregious RAM leak I've ever seen. I'm probably going to use a different company's malware/AV and I'm certainly never buying another product you guys put out. I've already uninstalled MWB so my PC is usable again. Your products used to be good, but they've gotten progressively worse and have a ton of false positives and don't detect doubleclick adware and those bitcoin malware and this is just the last straw You're not even addressing this on twitter and I'm very disappointed with your company and its product. Are you even fixing this?