Harmazi Posted August 14, 2017 ID:1153286 Share Posted August 14, 2017 I'm trying to fix some of the viruses on my computer, they shouldn't be this hard. I haven't been able to open task manager because it always crashes on startup. Also, whenever I try to run RKill, Malwarebytes, the Malwayrebytes Anit-Rootkit, it pops up with "The requested resource is in use" with a directory of the executable. This would be way easier if I could start software, but anything relating to anti-virus/malware removal won't launch. Any suggestions? I've tried a lot. Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153312 Share Posted August 14, 2017 Hi Harmazi My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry! If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off; Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely goneThis being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread This being said, it's time to clean-up some malware, so let's get started, shall we? Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan. https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/ If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after. Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153315 Share Posted August 14, 2017 It is still telling me that "The requested resource is in use." Even after getting the new download off you're link and extracting it to my desktop. Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153318 Share Posted August 14, 2017 If you launch the mbar.cmd file inside the MBAR folder, are you getting the same error message? Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153344 Share Posted August 14, 2017 I've had it running for a while. It ended up running off the cmd. It's currently Not Responding but I figure thats just due to load, it has happened with software before. I will post the logs here afterwards. Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153392 Share Posted August 14, 2017 Did you manage to launch a scan? If so, did you make sure that only the Drivers checkbox was checked (and Sectors + System were unchecked)? Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153395 Share Posted August 14, 2017 Well It crashed and i've been waiting this whole time for it to finish a new scan, all three were checked. My bad. I'm running it now. Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153401 Share Posted August 14, 2017 mbar-log-2017-08-14 (17-59-35).txt Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153402 Share Posted August 14, 2017 Good Now you should be able to install and run a scan with Malwarebytes. Malwarebytes - Clean Mode Download and install the free version of MalwarebytesNote: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan Let the scan run, the time required to complete the scan depends of your system and computer specs Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected buttonIf it asks you to restart your computer to complete the removal, do so Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153404 Share Posted August 14, 2017 "The requested resource is in use." Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153406 Share Posted August 14, 2017 That's weird. Can you run a new scan with MBAR and provide me the log afterwards? Make sure to provide me the latest "mbar-log-DATE-TIME.txt" log. Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153409 Share Posted August 14, 2017 Doing that now. Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153411 Share Posted August 14, 2017 mbar-log-2017-08-14 (19-10-02).txt I still get the error after this scan Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153416 Share Posted August 14, 2017 Do you have a USB Flash Drive? If so, how big is it? Link to post Share on other sites More sharing options...
Harmazi Posted August 14, 2017 Author ID:1153419 Share Posted August 14, 2017 I can probably get a 8 gig Link to post Share on other sites More sharing options...
Aura Posted August 14, 2017 ID:1153420 Share Posted August 14, 2017 Please do so, as we'll need it. First, we need to restore access to the Recovery Environment. Farbar Recovery Scan Tool (FRST) - Fix mode Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. Download the right version of FRST for your system: FRST 64-bit Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located) Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Click on the Fix button On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad Copy and paste its content in your next reply fixlist.txt Link to post Share on other sites More sharing options...
Harmazi Posted August 15, 2017 Author ID:1153426 Share Posted August 15, 2017 Fix result of Farbar Recovery Scan Tool (x64) Version: 12-08-2017 Ran by RNOwe (14-08-2017 20:05:28) Run:1 Running from C:\Users\Ricky\Desktop\FRST Loaded Profiles: RNOwe & Ricky (Available Profiles: RNOwe & Ricky) Boot Mode: Normal ============================================== fixlist content: ***************** CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes CMD: bcdedit.exe /set {default} recoveryenabled yes ***************** ========= bcdedit.exe /set {bootmgr} displaybootmenu yes ========= The operation completed successfully. ========= End of CMD: ========= ========= bcdedit.exe /set {default} recoveryenabled yes ========= The operation completed successfully. ========= End of CMD: ========= ==== End of Fixlog 20:05:29 ==== Link to post Share on other sites More sharing options...
Aura Posted August 15, 2017 ID:1153428 Share Posted August 15, 2017 Good Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply. Item(s) required: USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media) CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small) Another computer (optional: only needed if you cannot work from the infected computer directly) Preparing the USB Flash Drive Download the right version of FRST for your system: FRST 64-bit Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive Boot in the Recovery Environment Plug your USB Flash Drive in the infected computer To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:Restart the computer Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears Use the arrow keys to select Repair your computer, and press on Enter Select your keyboard layout (US, French, etc.) and click on Next Click on Command Prompt to open the command promptNote:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums. To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForumsNote:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial. To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForumsNote:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums. Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Scan button and wait for the scan to complete A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply Link to post Share on other sites More sharing options...
Harmazi Posted August 15, 2017 Author ID:1153466 Share Posted August 15, 2017 Sorry that took so long, took some tinkering. FRST.txt Link to post Share on other sites More sharing options...
Aura Posted August 15, 2017 ID:1153472 Share Posted August 15, 2017 All good Technically, this fix should work, but since it's a new variant, we'll see what it gives. It'll delete most files and folders related to the infection, but I don't know if they'll be regenerated on restart. However, we won't know until we try Download the attached fixlist.txt, and move it on your USB Flash Drive as well, then you'll have to go back in the Recovery Environment. Once in the command prompt In the command prompt, type notepad and press on Enter Notepad will open. Click on the File menu and select Open Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter Note: Replace the letter e with the drive letter of your USB Flash Drive FRST will open Click on Yes to accept the disclaimer Click on the Fix button and wait for the scan to complete A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply fixlist.txt Link to post Share on other sites More sharing options...
Harmazi Posted August 15, 2017 Author ID:1153473 Share Posted August 15, 2017 Alright I'll try this. Link to post Share on other sites More sharing options...
Harmazi Posted August 15, 2017 Author ID:1153480 Share Posted August 15, 2017 It seems to have worked, many things are now able to start up. I appreciate your help. I'm running a scan through Malwarebytes now. Link to post Share on other sites More sharing options...
Aura Posted August 15, 2017 ID:1153482 Share Posted August 15, 2017 Awesome! Once you're done scanning with Malwarebytes, quarantine everything it find and provide me the log afterwards (you can either attach it here or copy/paste its content). Link to post Share on other sites More sharing options...
Harmazi Posted August 15, 2017 Author ID:1153489 Share Posted August 15, 2017 log.txt Link to post Share on other sites More sharing options...
Aura Posted August 15, 2017 ID:1153490 Share Posted August 15, 2017 Since this is a scan log, I assume that you clicked on the "Quarantine" button after running the scan with Malwarebytes? Link to post Share on other sites More sharing options...
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