Malwarebytes Won't Run (error message following Windows Update, mbam app)

[Editor50]

My Malwarebytes was working fine, but the program won't run or open following Windows Updates. I'm not certain if it's Malware from a message I received or from the updates. When I did troubleshooting, it came back saying there was an mbam incompatibility issue. Please help--thanks!!

[Editor50]

1 hour ago, Editor50 said:

My Malwarebytes was working fine, but the program won't run or open following Windows Updates. I'm not certain if it's Malware from a message I received or from the updates. When I did troubleshooting, it came back saying there was an mbam incompatibility issue. Please help--thanks!!

When I tried to set up and log into my Malwarebytes account, it talked about one former product I had (anti-exploit) as being expired, but I was told by someone that since I did the upgrade to premium, it contained all the products I originally had. Now it is giving the same issues, even redownloaded, on all of the computers I have Malwarebytes on, sometimes working, sometimes not. My subscription isn't due to expire for a number of months, so I don't understand what's wrong with this. Would appreciated any assistance. Our issue sounds similar, Carverdank--hope yours is resolved too!

[Editor50]

1 hour ago, Editor50 said:

My Malwarebytes was working fine, but the program won't run or open following Windows Updates. I'm not certain if it's Malware from a message I received or from the updates. When I did troubleshooting, it came back saying there was an mbam incompatibility issue. Please help--thanks!!

When I tried to set up and log into my Malwarebytes account, it talked about one former product I had (anti-exploit) as being expired, but I was told by someone that since I did the upgrade to premium, it contained all the products I originally had. Now it is giving the same issues, even redownloaded, on all of the computers I have Malwarebytes on, sometimes working, sometimes not. My subscription isn't due to expire for a number of months, so I don't understand what's wrong with this. Would appreciated any assistance. Our issue sounds similar, Carverdank--hope yours is resolved too!

[AdvancedSetup]

Hello @Editor50

Please follow the directions from the topic here and post back the requested logs and we'll take a look and see what's going on.

Thanks

Ron