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Editor50

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  1. When I tried to set up and log into my Malwarebytes account, it talked about one former product I had (anti-exploit) as being expired, but I was told by someone that since I did the upgrade to premium, it contained all the products I originally had. Now it is giving the same issues, even redownloaded, on all of the computers I have Malwarebytes on, sometimes working, sometimes not. My subscription isn't due to expire for a number of months, so I don't understand what's wrong with this. Would appreciated any assistance. Our issue sounds similar, Carverdank--hope yours is resolved too!
  2. When I tried to set up and log into my Malwarebytes account, it talked about one former product I had (anti-exploit) as being expired, but I was told by someone that since I did the upgrade to premium, it contained all the products I originally had. Now it is giving the same issues, even redownloaded, on all of the computers I have Malwarebytes on, sometimes working, sometimes not. My subscription isn't due to expire for a number of months, so I don't understand what's wrong with this. Would appreciated any assistance. Our issue sounds similar, Carverdank--hope yours is resolved too!
  3. My Malwarebytes was working fine, but the program won't run or open following Windows Updates. I'm not certain if it's Malware from a message I received or from the updates. When I did troubleshooting, it came back saying there was an mbam incompatibility issue. Please help--thanks!!
  4. Hi Ron, I did take your advice and updated the browser. When I've turned the computer on, twice I've received the following message when I've tried accessing the internet: "Failure of Web Server bridge: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent." I closed out and re-opened the internet, able to use it okay, but there are slow pauses and slow functionality in e-mail and so forth. Is that normal for IE 11? Thank you so much for all your help--I really appreciate the time the Malwarebytes staff takes to assist people.
  5. Ok. Thanks, Ron. I may have to use a different browser because IE (though running much better now) still loses internet connection randomly and I have to restart it (not the computer, just IE). It does, however, resolve quickly. I just have one further question for you. Are Malware Anti-Exploit Premium and Malware Premium 3.0 two separate kinds of security that a person should have or does one do it all? Just curious if one or both are needed/helpful to purchase. Thank you again for everything.
  6. The running of the computer is definitely improved. When I put it on "sleep" and then turn it on again, the internet still hesitates at times and I have to close it out, but it seems to merely be an issue with a blue bar (from Microsoft) that comes up telling me to update to a new version of internet which I don't wish to do (it would conflict with professional software I have). If I had to guess, that seems to be the only issue remaining. Otherwise, Windows starts faster, runs much better, and the problems resolve quickly and easily without hard shutdowns and I'm able to access that task menu again. I'm very grateful for your help and insight. My only remaining question would be whether you have any advice on the Microsoft blue bar update and when the computer is turned off and turned on again, there is a Microsoft support window that opens when I access internet that slows things and can cause freezes.
  7. As per your instructions, I uninstalled that software (it had told me Java was the latest version when I checked it, but it always slowed my computer when starting up, so I did the uninstall to the 3 items you mentioned). The fixlog is attached. I did read and save the msconfig article, but as I'm less tech savvy I don't fully understand how to change to one of the suggested programs for a startup. Fixlog.txt
  8. I restarted as you instructed, and the files are attached. FRST.txt Addition.txt
  9. Thank you for taking a look, Ron. That must be the issue (McAfee); I see it running better post-fix but still had a temporary issue connecting to the internet after the re-start. I've attached the fixlog as requested. ~M Fixlog.txt
  10. Dear Ron, Thank you for your help and reply. I've attached the logs (had trouble finding out whether my system is 32 or 64 though I followed steps to find out, but I ran the latter version). ~M FRST.txt Addition.txt
  11. Dear Malwarebytes forum, I've received great assistance from you in the past, and am currently experiencing a new issue. My computer is suddenly extremely slow to start up; the control, alt, delete won't work to get to the Task menu and I receive an error message after a long time of seeing a black screen; I can click on icons for programs and get either no response or wait a very long time to get a response; my internet connectivity will suddenly disconnect or the screen will freeze and I'll have to do a hard shutdown. I haven't had these issues before and am seeking your help and expertise. A family member had the same issues on their computer (they'd used the same network as I have) and I wondered if we were both infected (they are receiving assistance to resolve the issue as well and saw a threat detected). Thank you for any help you can offer. ~M
  12. It was advertising a Windows 10 upgrade; I looked up options from Microsoft and saw that people had been experiencing this when starting up their computers. It was an installed update it seems, so I uninstalled it. But I'm having problems with Google search now--(it may be that problems occur when my computer updates; I just wanted to ask because I wanted to make sure it wasn't from any virus).
  13. I am getting a pop up from Windows 10 that the affected PC is also getting (didn't see it before); is that okay or cause for concern? Also--should I delete the e-mail that I received w/ the virus link? Thank you very much for answering my questions.
  14. Thank you so much for the quick reply. I have run the scan and attached the two files. Should I not open the gmail account at this time that received the e-mail? Thanks again. FRST.txt Addition.txt
  15. Dear Forum, I've received wonderful help from this forum in the past and appreciate all that you do. Recently, I was checking my gmail and I received an e-mail from a contact I know, but it turned out that it was a virus e-mail (looked like an ad with a link which I didn't click) and this person's account had been infected, sending out tons of e-mails to all their contacts that looked like they were from them, but weren't. I just want to check my computer to make sure it's okay and that the same thing doesn't happen to me. (This person had run anti-malware and anti-virus checks on their computer and it didn't pick up the threat.) Thank you for your help.
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