New Version will not launch

[Helixreader]

Tried to update to new version.  Error generated indicated that was "unable to connect to the service".

Thanks for any help.

 

Addition.txt

FRST.txt

mb-check-results.zip

[wboswell]

I had the same problem a week ago.  It wouldn't open no matter how many times I double clicked the icon and a reboot wouldn't fix it either.  I also received the same error message from their servers.

I did a computer restore from a backup, uninstalled what was already contained in the backup then reinstalled Malwarebytes 3.  There were still problems connecting to the Malwarebytes servers to update, but that went away the next day.

[Firefox]

Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[Helixreader]

All back up and running, thank-you Firefox. I appreciate the help.

[Firefox]

Your welcome, glad to hear that fixed your issue.