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wboswell

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About wboswell

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  1. New Version will not launch

    I had the same problem a week ago. It wouldn't open no matter how many times I double clicked the icon and a reboot wouldn't fix it either. I also received the same error message from their servers. I did a computer restore from a backup, uninstalled what was already contained in the backup then reinstalled Malwarebytes 3. There were still problems connecting to the Malwarebytes servers to update, but that went away the next day.
  2. The Clean tool got rid of the problem. Thank you for the link. Hopefully no more problems with this.
  3. I always change the default settings. I think I have checking for updates set for every two hours and old updates to 6 or 8 hours. It is set to scan three times a day, but many times doesn't get the chance because this computer doesn't stay online all day. I don't think the warnings in my screenshot are normal. I never got them before when I was offline. After doing an MB-Clean, I tested it both on and offline and didn't get the message. Something must have gotten corrupt. With Windows 10 I'm not surprised which is why I frequently restore my system when a bad update is installed. My other laptop rarely goes online except to update MBAM and I only do it because I frequently use the same files on both and there could be a rare chance a file might be infected and MBAM would have old definitions. With all of these ransomware attacks I don't need the same problems I had last year with malware.
  4. I tried to deactivate the previous version (3.1.2.1733-1.0.122-1.0.1976) prior to installing the updated version only the program would not load even after rebooting so I was unable to access the program to deactivate. I had just updated my old version online when I noticed I was using an older version than what was now available. I didn't know there was a new version and wondered why my MBAM was not updating itself. There are no previous versions of MBAM installed and this computer was reformatted recently so there wouldn't be any traces of earlier versions. I have reinstalled the same version of MBAM before if I forget to deactivate it. Since it wouldn't let me open the program I had hoped it would work again, but I was getting other error messages so I decided to do an uninstall then checked the usual folders to see if any artifacts were left behind. There were no Malwarebytes folders to manually delete, but I know sometimes there are. I will download and try it. I thought about using this tool only I couldn't find where I saved it. I've always been cautious having my computer unprotected to install MBAM again. I prefer to download it then go offline to install, but it seems to want to be connected during install. This is a terrible idea. I usually activate the program after it is installed so I have some protection.
  5. I did a new install of Malwarebytes version 3.1.2.1733-1.0.122-1.0.1976 because when I tried to do it over top my current version 3.0.6.1469-10103 it failed. After the installation, I keep getting pop up messages: Network Connection Unable to contact license server. Check your network connection or contact your system administrator for help. Also: Network Error Unable to contact update server. Please check your Internet connection. I'm assuming this is occurring when the software is trying to update when I'm not connected to the internet. I never had this problem before installing 3.0.6.1469-10103. I also do not stay online all of the time either. Attached is a screen capture of the message boxes that keep appearing when I am offline. Also a screen capture of my version.
  6. I never allow Windows to update anything. Since my last computer reset I blocked Windows Updates. I don't care about their lies that we need to keep Windows updated for security reasons because the first thing that gets updated are all the bug-ridden drivers that screw up my system. That might be a reason why MB is working after playing around with Services. It may not stay that way for long. I'm keeping an eye on it.
  7. I will only purchase old software from Amazon. I wouldn't touch Ebay because of prior problems with some of the sellers there. I rarely use PayPal anymore, but I should have used them for that scamming company. I didn't even think to use it because I forgot all about it. Age issues. I'm retired too.
  8. Actually I haven't had any problems the last couple of days. Ever since I turned MB off then back on in Services it has worked with no turn offs in the program. I don't know if that's the solution, but so far it is running smoothly.
  9. I can't imagine running any Office software on Windows 7 32-bit. I use Outlook 2016 on Windows 10 64 bit, 8 GB RAM, and a Core i3 and it's very slow so I blame the Office 2016 software. I get those Not Responding messages when I first open it then have to wait about ten minutes for it to be functional. I had to uninstall everything except Outlook 2016 because all of the programs were too slow. It's probably the same for you too. I never had any speed problems with Malwarebytes even when I was running Windows 7 and 8.1 with less memory than what I have now. I would blame the Microsoft 2016 software because it's a memory hog and when it updates you can expect it to get slower. I had that problem recently so I uninstalled all of my Microsoft 2016 software and purchased the 2010 versions from Amazon. It is much faster. Office 2007 and 2010 software is still available on Amazon. I know that Outlook 2007 does work in Windows 7 because I was running it a few years ago with no problems. The 2010 version should work too. The only problem might be Outlook may not be available separately for those two versions. I wouldn't buy the 2007 version since it is not being supported after this summer. I don't recommend buying from any resellers because I was scammed by one recently then they stole my credit card information and tried to clean out my bank account. If you do go that route, use a prepaid card with only that amount then if they steal your card number they can't get anymore money from it. I wish I had done that, but this was a company I had purchased from before and I trusted them. Somewhere along the line they turned into criminals.
  10. Doesn't it figure the two most important protection modules would be affected. I remember when MB wouldn't update from 3.05 to 3.06. It's always something.
  11. I have the same numbers as you.
  12. I occasionally have the problem that MB doesn't load when I first boot up and it is not available in the hidden icons tray. This happened yesterday. I even tried several times to load MB, but the program wouldn't even open no matter how many times I double clicked the icon. I had to reboot to get it to show up. I shouldn't have to do this especially when I'm in the middle of doing something else. Yesterday I tried somebody else's suggestion to turn off MB in Services then turn it back on. For me I haven't had any problems since so hopefully it fixed the problem.
  13. I always deactivate in any program that has that option. I'm not going back to Version 2. I uninstalled 3 on one of my computers. Actually it wouldn't uninstall so I had to use MB-Clean to get rid of it. I don't know why it wouldn't uninstall. It just locked up. Version 3 has too many issues and isn't reliable. However I don't know of any other software with ransomware protection other than Bitdefender and I will never use that again.
  14. I usually get notifications that my Real Time Protection is turned off, but not always. On my taskbar where the hidden icons are listed, Malwarebytes showed a red triangle when there is a problem. It showed it yesterday but when I opened the software it said it was current and nothing was turned off. Odd behavior. We shouldn't have to do anything manually especially since we are subscribers to the premium version. Manual is for the free version.
  15. I believe my 2.0 license was used to upgrade to 3.0 so I wasn't sure. I don't know if I can revert back to 3.0 later or have to buy another license. I shouldn't have to since this is their fault.