Aura Posted June 12, 2017 ID:1134976 Share Posted June 12, 2017 Sorry, it seems like I missed your thread again. This is my fault though, since we're doing a malware clean-up on your system but it isn't in the Malware Removal Logs section. Since I monitor this section all the time and your thread isn't in it, I miss it. Alright, go in your Device Manager (you can search for it in the Start Menu), and under Network Adapters, can you tell me the devices you see listed? Link to post Share on other sites More sharing options...
AminAd Posted June 14, 2017 Author ID:1135604 Share Posted June 14, 2017 Here they are: Link to post Share on other sites More sharing options...
Aura Posted June 14, 2017 ID:1135607 Share Posted June 14, 2017 Do you know if your laptop is a SF314-51, SF314-52 or SF314-52G? Link to post Share on other sites More sharing options...
AminAd Posted June 14, 2017 Author ID:1135682 Share Posted June 14, 2017 It is a SF314-51-33QS Link to post Share on other sites More sharing options...
Aura Posted June 15, 2017 ID:1136059 Share Posted June 15, 2017 Download and install this driver. https://global-download.acer.com/GDFiles/Driver/Wireless LAN/Wireless LAN_Atheros_12.0.0.278_W10x64_A.zip?acerid=636160716514048601&Step1=ULTRA-THIN&Step2=SWIFT&Step3=SF314-51&OS=ALL&LC=en&BC=ACER&SC=EMEA_27 Once done, restart your computer and see if WiFi networks shows up afterwards. Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136237 Share Posted June 16, 2017 Did not work. I think it might be a problem with the OS. You think a system restore might work? Link to post Share on other sites More sharing options...
Aura Posted June 16, 2017 ID:1136238 Share Posted June 16, 2017 I wouldn't attempt a System Restore as it might bring back the infection. Can you give me a screenshot of what it looks like when you click on the Network icon to check for WiFi networks? Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136239 Share Posted June 16, 2017 Nothing happends. I click the network icon, and a get no respons. I've run a troubleshooting and the response is that I haven't selected a wireless network. The same with the windows logo, nothing happends when I click it. Link to post Share on other sites More sharing options...
Aura Posted June 16, 2017 ID:1136240 Share Posted June 16, 2017 This is a very different issue then. Let's try this. Windows Repair All-In-OneNOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled. Boot in Safe Mode with Networking; Download the portable version of Windows Repair All-In-One; Move the file (archive) on your Desktop, and extract it there; Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator; From there, click on the Next button until you are presented with an Open Repairs button and click on it; Let the Registry back up complete, and move on to the check-list window; Click on the Unselect All button at the bottom, then check the following items:Reset Service Permissions; Set Windows Services To Default Startup; Restore Important Windows Services; Remove Policies Set By Infections; Once done, click on the Start Repairs button and let the scan execute; If you are being prompted with a Security Warning, allow it to go through; Once the repair is complete, it'll ask you to restart your computer, please do it; Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136251 Share Posted June 16, 2017 Did run it, but looks like it didnt fix the problem. Still can't connect to a wireless network. Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136259 Share Posted June 16, 2017 1 hour ago, AminAd said: Nothing happends. I click the network icon, and a get no respons. I've run a troubleshooting and the response is that I haven't selected a wireless network. The same with the windows logo, nothing happends when I click it. @Aura @AminAd I have a suggestion, Create a new user account with Administrator privileges and switch to it and see if you can access the start menu and network again. Please post the results. Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136298 Share Posted June 16, 2017 @Aura @Porthos I messed up!!! Deleted my primary profile where all my documents where, and the new user fix didn't work. I have looked on the folder user/username and the files are not there. Just some files I had on Onedrive. Am I screwed? what do I do? Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136301 Share Posted June 16, 2017 8 minutes ago, AminAd said: I messed up!!! Deleted my primary profile where all my documents where WHY did you Delete anything... You were to just create a new account and log into it. 8 minutes ago, AminAd said: Am I screwed? what do I do? If you deleted your user account then yes it is gone unless you have a backup. Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136303 Share Posted June 16, 2017 Don't have a backup. Is it not possible to do a drive recovery? Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136305 Share Posted June 16, 2017 Just now, AminAd said: Don't have a backup. Is it not possible to do a drive recovery? There are things you could try but it requires an external drive to recover the data to and the more you use this computer the chances go down. What did you do when you created the new user account and why did you even think deleting the old one was a good Idea? Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136307 Share Posted June 16, 2017 When you delete a user account, Windows asks you whether you want to delete or keep the files. What did you do? Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136311 Share Posted June 16, 2017 As I was making a new user I made a user called Administrator. I logged in to and did not see a fix on the problem. And then I made another one normal user that did not work. As I was trying to do the fix I went on my user and logged in to a local version of the account. As I was looking at the users and nothing was working I stated deleting the users I created. Thinking my files are saved in the admin user I deleted the local user. I answered yes when windows asked if I wanted to delete the user and the files. Big mistake. Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136316 Share Posted June 16, 2017 Do you have an external hard drive? Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136319 Share Posted June 16, 2017 No, but I'll buy one tomorrow and come back to you. Sounds good? Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136322 Share Posted June 16, 2017 Do you have another computer to post here? Link to post Share on other sites More sharing options...
AminAd Posted June 16, 2017 Author ID:1136324 Share Posted June 16, 2017 I'm using my mobile phone. Put my laptop away. Don't want make the situation worse. Link to post Share on other sites More sharing options...
Porthos Posted June 16, 2017 ID:1136329 Share Posted June 16, 2017 I will check back tomorrow. Going home have to be at work early. Link to post Share on other sites More sharing options...
AminAd Posted June 20, 2017 Author ID:1137065 Share Posted June 20, 2017 @Porthos I now have the harddrive. I'm ready when you are. Link to post Share on other sites More sharing options...
Porthos Posted June 20, 2017 ID:1137084 Share Posted June 20, 2017 1 hour ago, AminAd said: @Porthos I now have the harddrive. I'm ready when you are. Hopefully, you got one large enough. I am hoping at least one terabyte. Next download Recuva. https://www.piriform.com/recuva/download/standard Now the disclaimer...... This is a shot in the dark and might not do what we need. But since you spent money on the drive I don't want you to have to spend any more than you have too. Install Recuva and run a deep scan and hopefully, you will find the needed files. If so tell Recuva to recover them to the external drive. I will cross my fingers. Link to post Share on other sites More sharing options...
AminAd Posted June 21, 2017 Author ID:1137329 Share Posted June 21, 2017 @Porthos @Aura Looks like I have saved most of the files. Thanks for the help. Tho I'm still having problems with the OS. Link to post Share on other sites More sharing options...
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