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I share a computer with my husband and he uses Microsoft Mail. About 10 days ago I was looking on Craigslist and Microsoft Mail started receiving non-delivery notices about emails our computer was sending out demanding people pay a speed infringement fine in Australia. The email included attachments that I didn't recognize. Microsoft Defender and Malwarebytes couldn't detect any viruses or malware even though I could see the files in Explorer. I couldn't delete the files. I downloaded Comodo and that got rid of the virus but only temporarily. It was back two days later. Comodo removed it again but it was back this morning at 7am even though we've been careful not to use Craigslist anymore. Defender, Malwarebytes and Comodo cannot find it this time. Are there any tools I can use that will detect this thing and permanently remove it from the hard drive?

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Hello Clueless1 and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Continue with the following:

Upload a File to Virustotal

Go to http://www.virustotal.com/
  • Click the Choose file button
  • Navigate to the file C:\Users\lori\AppData\Roaming\American Well\Files\52333\cwebpage.dll
  • Click the Scan it tab
  • If you get a message saying File has already been analyzed: click Reanalyze file now
  • Copy and paste the results back here please.

Thank you,


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Overall analysis says:

Probably harmless! There are strong indicators suggesting that this file is safe to use.

Under file detail it says:

The file being studied is a Portable Executable file! More specifically, it is a Win32 DLL file for the Windows GUI subsystem.

I don't think that is the culprit.

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Thanks for that update, continue with the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...


Download AdwCleaner by Xplode onto your Desktop.

Or from this Mirror
  • Double click on Adwcleaner.exe to run the tool
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.

Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.


Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,



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I've attached the new FRST, Addition and Malwarebytes reports.

ADwCleaner says:

# AdwCleaner v6.046 - Logfile created 05/05/2017 at 10:29:59
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-04.2 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : lori - LORI-PC
# Running from : C:\Users\lori\Desktop\adwcleaner_6.046.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support


***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLL ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled Tasks ] *****


***** [ Registry ] *****

[-] Key deleted: HKU\S-1-5-21-3529915425-4043898018-2729830134-1000\Software\Microsoft\Internet Explorer\SearchScopes\{0AA24E16-07B3-4694-8357-3C21ACC5F516}
[#] Data restored on reboot: HKU\S-1-5-21-3529915425-4043898018-2729830134-1000\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0AA24E16-07B3-4694-8357-3C21ACC5F516}
[#] Data restored on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0AA24E16-07B3-4694-8357-3C21ACC5F516}
[#] Data restored on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[-] Value deleted: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce [Application Restart #1]
[#] Value deleted on reboot: [x64] HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce [Application Restart #1]

***** [ Web browsers ] *****



:: "Tracing" keys deleted
:: Winsock settings cleared


C:\AdwCleaner\AdwCleaner[C0].txt - [1827 Bytes] - [05/05/2017 10:29:59]
C:\AdwCleaner\AdwCleaner[S0].txt - [1982 Bytes] - [05/05/2017 10:29:06]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1973 Bytes] ##########

JRT says:

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Pro x64
Ran by lori (Administrator) on Fri 05/05/2017 at 10:45:32.54


File System: 1

Successfully deleted: C:\WINDOWS\wininit.ini (File)


Registry: 0



Scan was completed on Fri 05/05/2017 at 10:46:33.95
End of JRT log

Sophos found 0 threats.

I'll turn the email back on now and see if I get anymore non-delivery messages or death threats.



Edited by Clueless1
omitted word
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Thanks for those logs, continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Post that log, also tell me if there are any remaining issues or concerns....

Thank you,



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  • 3 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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