EdP Posted March 27, 2017 ID:1112428 Share Posted March 27, 2017 Using Dell XPS8700, Win 7 SP1, MBAM Lifetime License While running MBAM 2.0.0, received a message to update to 3.0 which I did. The V3.0 program would not run and displayed the error message "Unable to connect the service". Sent this to MBAM support, but have not heard back yet. Used mbam-clean to fully uninstall MBAM and downloaded and installed MBAM 2.2.1.1043 which is running with no problem ... except it pops up a window every 15 to 20 minutes asking to install version 3 which I'm not willing to do until MBAM fixes whatever problem they're having with "...connecting the service". If anyone happens to have the answer to the "service" question, please let me know. If not, can anyone tell me how to turn off that irritating install pop-up? Thanks EdP Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112433 Share Posted March 27, 2017 I have the same problem. Upgraded yesterday to 3.0 when I got the update popup and now I can't connect to service. I have Win 7 with a lifetime license also. Link to post Share on other sites More sharing options...
Firefox Posted March 27, 2017 ID:1112442 Share Posted March 27, 2017 Hello and Welcome... The upgrade from v2 to v3 sometimes does not go smoothly. You can try the steps below (and install the latest CU4 beta and it should correct your issues. (if you decide on staying on v2 a little longer let me know and I will give you instructions on how to disable the v3 upgrade) Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE) (If you prefer to test the latest Malwarebytes 3.0.6 CU4 -- BETA Preview which corrects many issues with the current version you can get it from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) NOTE: More info about Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
dcollins Posted March 27, 2017 ID:1112447 Share Posted March 27, 2017 Are you running F-Secure? If so, that is known to cause the "Cannot connect to service" error. You simply need to add exclude the C:\Program Files\Malwarebytes\Anti-malware folder from F-Secure in the following window. Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112452 Share Posted March 27, 2017 I don't know what F-secure is. I can't even open the program. It stinks that I have to go through all this for a program I've used for years for a simple upgrade. Link to post Share on other sites More sharing options...
dcollins Posted March 27, 2017 ID:1112454 Share Posted March 27, 2017 @cjp F-Secure is another antivirus program. If you're not sure if you have it or not, please post the logs that were mentioned above and we can take a look Link to post Share on other sites More sharing options...
EdP Posted March 27, 2017 Author ID:1112456 Share Posted March 27, 2017 Thanks for the incredibly quick responses - much appreciated. I'm not running F-Secure (an antivirus program, cjp), but I am running Webroot 9.0.15 and SAS 6.0 as well as Windows Defender. They've all been getting along with MBAM 2.0 for quite some time. EdP Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112457 Share Posted March 27, 2017 I appreciate the help, but I don't know what or where those logs are. I use Avast for my anti-virus program. I'm trying to do the stuff Firefox mentioned but keep getting interrupted. Link to post Share on other sites More sharing options...
EdP Posted March 27, 2017 Author ID:1112463 Share Posted March 27, 2017 38 minutes ago, Firefox said: (if you decide on staying on v2 a little longer let me know and I will give you instructions on how to disable the v3 upgrade) Firefox ... I'm a little "under the gun" at the time, so could you let me have the instructions to disable that pop-up? Thanks very much EdP Link to post Share on other sites More sharing options...
Firefox Posted March 27, 2017 ID:1112464 Share Posted March 27, 2017 Sure... To stop your Malwarebytes v2 from upgrading to MB3 please see my post located -->> RIGHT HERE <<-- Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112469 Share Posted March 27, 2017 (edited) I did this as suggested and it didn't work. I never got the command prompt window when I used mb-clean tool. I don't have the log file on my desktop either. In my notification icon program it still shows version 3.0.6 and I have chosen show icon and notifications, but when I select that it says "notification icon is not currently active." Malwarebytes version 2.2.1.1043 is still there in my programs list when I click on uninstall a program. Edited March 27, 2017 by cjp Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112475 Share Posted March 27, 2017 Well, I have a MWB disc from 2013, so I guess I'll just uninstall version 2.2.1.1043 that shows in my programs and use this 4 year old disc to reinstall, like I've done before, and then just do all the updates. At this point I've paid for something and it's not working. Link to post Share on other sites More sharing options...
Firefox Posted March 27, 2017 ID:1112519 Share Posted March 27, 2017 2 hours ago, cjp said: Well, I have a MWB disc from 2013 No need to use the disk, if you want the latest version 2 simply get it from HERE, then use the ID and KEY that came with the disc to activate it. Link to post Share on other sites More sharing options...
cjp Posted March 27, 2017 ID:1112594 Share Posted March 27, 2017 2 hours ago, Firefox said: No need to use the disk, if you want the latest version 2 simply get it from HERE, then use the ID and KEY that came with the disc to activate it. Thank you Firefox! I went ahead and used that old disc and ended up with a really old version LOL. I thought it would update back to the 2.2.1.1043 but it didn't and I didn't know how to find that version. I'm back to what I had before I tried the upgrade, thank you. Link to post Share on other sites More sharing options...
dcollins Posted March 27, 2017 ID:1112596 Share Posted March 27, 2017 @cjp if you want to prevent the update for the time being, make sure you turn off Application Updates in the settings of Malwarebytes 2.x Link to post Share on other sites More sharing options...
EdP Posted March 27, 2017 Author ID:1112610 Share Posted March 27, 2017 Aaahhhhhh - it's like removing a cinder from your eye. Thanks, Firefox Link to post Share on other sites More sharing options...
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