Clint

IE 11 stops working constanttly

10 posts in this topic

Hi MalwareBytes Support,

I tried to anticipate what you will ask for to help solve this problem. I included any logs that I know how to retrieve. I do not know how to retrieve any other logs nor do I recognize the acronym FRST nor can i find more information on it here https://www.malwarebytes.com/support/guides/mbam/

I really did try to look.

If you need more information please tell me where it is as I am fairly computer literate but dont understand your acronym references. Thanks.

Problem signature:
  Problem Event Name:    BEX
  Application Name:    IEXPLORE.EXE
  Application Version:    11.0.9600.18616
  Application Timestamp:    58b84bfb
  Fault Module Name:    mbae.dll
  Fault Module Version:    1.9.2.201
  Fault Module Timestamp:    589c7c84
  Exception Offset:    0002cd87
  Exception Code:    c0000417
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    7c93
  Additional Information 2:    7c938e0de5df58356f83d82f28671640
  Additional Information 3:    40c5
  Additional Information 4:    40c5bd00b89caeee0557534fc07fba5d

====

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/26/17
Scan Time: 3:45 PM
Logfile:
Administrator: Yes

-Software Information-
Version: 3.0.6.1469
Components Version: 1.0.75
Update Package Version: 1.0.1602
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Clinton2-HP\Clinton2

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 409747
Time Elapsed: 14 min, 44 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

 

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Hey Clint,

 

I want to have you confirm something. Can you go into Malwarebytes 3.0 and go to the settings pane on the left. From there, click on the protection tab at the top and disable the section that says 'exploit protection'. Once you do that, can you test and see if you run into that issue? I want to confirm if that protection is what is causing this issue. 

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ID: 4   Posted

ok just did this and will test to see what happens.

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ID: 5   Posted

That appears to have stopped the problem.

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ID: 6   Posted

Hey Clint,

 

I am going to send you a PM with some instructions I want you to run. Go ahead and send the logs back in  that pm!

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I would also like to know if there is a known fix prior to executing the lengthy time consuming process sent to me.

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Hello Clint and Dan,

 

We do have some reports of this issue however, collecting the logs for this is important to see if it is a new issue or if it is the same as another issue already reported. With out that to confirm, I would be throwing builds at you that may or may not fix the issue especially if it is a unique case. 

 

@danjordan Are you a consumer or a business user. I want to make sure what build you would be using as that may affect the issue you are experiencing. 

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I too have this issue and it happened after the last "automated" update. Forgive me for being blunt, but I'm just a consumer not a business where I have an IT department and certainly not a computer geek and I can manage my way around this machine but not to the extent that you require all of these reports. That said, If we (others) didn't experience this situation before and now all of a sudden we do after this update, then it's your misapplication of certain tweaks to the program that didn't work. I don't like to spend hours on this machine trying to get it right when it should have been right from the get go. This is one reason that I am balking at installing MBAM 3.0(yes I am a paid premium user) because of all of the issues and the required work to get it right that's on my dime. When program are released they should be done so after they have been tested, beta tested and field tested before it is released. Sorry for the rant but this is stupid, I come down open up my computer and can't get IE to work, but then Firefox works as expected. This should not require hours of forum messages, try this, try that, send me your logs, wait and maybe we can get it fixed by the next version type of thing. I now that you guys try hard to solve our problems, but we should not be have these type of problems in the first place. I never had issues with the old Version 2 of MBAM of Anti-Exploit. I hate to say it but my faith in the entire Malwarebytes organization is fading very fast. When your main program (MBAM) is messed up and now  Anti-Exploit has issues, something is wrong.  Again, sorry for the rant.

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