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Clint

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  1. Hello, I believe malwarebytes is the only protection software I am using so I think it is blocking PokerStars tracer.exe file based on the response I got from them below. How can I be certain and fix this? The Network Status Report that you sent to us does not reflect the traces properly. It appears that the Tracer.exe program that runs the report is being blocked by a Firewall. This can sometimes occur if the default settings are selected when setting up the firewall or if a software update has changed file parameters causing the Firewall to no longer allow the program through. To correct this you will need to configure your firewall. It will be SOMETHING like this process: 1. Open the Firewall control panel (often you double click the Firewall icon near the Windows system clock or locate under the Start Menu) 2. Click on the 'Programs' tab (or otherwise locate the program list) 3. Locate Tracer.exe in the Program list. 4. Change Tracer.exe 'Block All' to 'Permit All' (or to the least restrictive permissions), this should be sufficient to permit you to run the Network Status Report trace. The instructions for accomplishing this step vary and for further assistance you should contact the vendor of your Firewall software. Once you have performed this change, run the Network Status Report once more and send it to us as an attachment. We'll be looking forward to your reply and thank you in advance for your cooperation. Regards,
  2. I would also like to know if there is a known fix prior to executing the lengthy time consuming process sent to me.
  3. That appears to have stopped the problem.
  4. ok just did this and will test to see what happens.
  5. Hi MalwareBytes Support, I tried to anticipate what you will ask for to help solve this problem. I included any logs that I know how to retrieve. I do not know how to retrieve any other logs nor do I recognize the acronym FRST nor can i find more information on it here https://www.malwarebytes.com/support/guides/mbam/ I really did try to look. If you need more information please tell me where it is as I am fairly computer literate but dont understand your acronym references. Thanks. Problem signature: Problem Event Name: BEX Application Name: IEXPLORE.EXE Application Version: 11.0.9600.18616 Application Timestamp: 58b84bfb Fault Module Name: mbae.dll Fault Module Version: 1.9.2.201 Fault Module Timestamp: 589c7c84 Exception Offset: 0002cd87 Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 7c93 Additional Information 2: 7c938e0de5df58356f83d82f28671640 Additional Information 3: 40c5 Additional Information 4: 40c5bd00b89caeee0557534fc07fba5d ==== Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 3/26/17 Scan Time: 3:45 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.75 Update Package Version: 1.0.1602 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Clinton2-HP\Clinton2 -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 409747 Time Elapsed: 14 min, 44 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) (end)
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