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Found 4 results

  1. Hi MalwareBytes Support, I tried to anticipate what you will ask for to help solve this problem. I included any logs that I know how to retrieve. I do not know how to retrieve any other logs nor do I recognize the acronym FRST nor can i find more information on it here https://www.malwarebytes.com/support/guides/mbam/ I really did try to look. If you need more information please tell me where it is as I am fairly computer literate but dont understand your acronym references. Thanks. Problem signature: Problem Event Name: BEX Application Name: IEXPLORE.EX
  2. I'm aware of various problems, such as iexplore,exe crashing, but this one seems to leave a working but very slow and busy laptop. At the moment I have turned web protection OFF and this has returned to laptop to useable, so I have a fix of sorts. Process Explorer shows that the thread running mbae.dll is using 9-10% of the processor, in each running instance of iexplore.exe whether this be in the foreground or background. It appears to prevent iexplore.exe from closing down completely as well, thus the degradation is cumulative. I'll happily provide more information. I'm
  3. I'm on 3.0 and tried to manually update to the latest version, but I got the error message in the first screenshot while trying to install it. I then uninstalled Malwarebytes, and got the same message while trying to install it again. I read somewhere that I should delete the mbae64.sys file in C:\Windows\System32\drivers, then to try installing it again, but I can't (see 2nd screenshot). Apparently the file is being used by something, but I can't identify it in the Task Manager. I'm running as administrator and even restarted.. nothing helps. I looked inside the Program Files\Malwar
  4. Hi Since around August 18th we've been seeing crash reports with mbae.dll on stack. This looks similar to what's been reported here: All reports are from Windows 8.1 or 10. Here's an example stack we see: >61b6d3df 1c3df mbae.dll >61b79011 28011 mbae.dll 61b78f7c 27f7c mbae.dll 61b81370 30370 mbae.dll >61b78f98 27f98 mbae.dll >77890ace 8face ntdll.dll 61b78f7c 27f7c mbae.dll >7783fc08 3ec08 ntdll.dll 61b78f7c 27f7c mbae.dll >778215d2 205d2 ntdll.dll 61b78f7c 27f7c mbae.dll >778214a6 204a6 ntdll.dll >7520dbf3 2cbf3 KERNEL32.DLL &g
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